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Windows 7: Just updated my iPhone to new ios - now getting error message

18 Mar 2014   #1
roma1625

Windows 7 Ultimate N 64-bit
 
 
Just updated my iPhone to new ios - now getting error message

I think this problem I'm having has as much (or more) to do with Windows as it does with the iPhone. That's why I'm posting it here, but I've also posted it to the Apple Support Community, hoping somebody somewhere knows how to fix this.

Just a little background. I've had "ownership issues" with certain files on my computer and I'm pretty sure this is causing the problem. I've posted about this ownership issue before on here, but was never able to resolve the general issue. In this instance, I would be content with a solution to just this specific problem. And, by the way, I've tried creating new user accounts to try to solve this and that just doesn't work for me.

Just updated my iPhone 5S to the new ios through itunes on my computer. Now I'm getting this 0xE800000A error message. This actually happened right after I updated while the phone was still connected to the computer. It says "iTunes could not connect to the iPhone. An unknown error has occurred 0xE800000A." On the phone, it keeps popping up that annoying "trust this computer?" box.

This has happened to me before, but the solutions I've used for this problem before don't work now. I have Windows 7 Ultimate N. The usual solution found on the internet says to delete the Lockdown folder in C://ProgramData/Apple, but this does not work for me. In fact, that "solution" makes it worse as, when I do that, the error message pops up immediately without even giving me the chance to try the "validation" step.

Thanks in advance for any help someone can give me.


My System SpecsSystem Spec
.
18 Mar 2014   #2
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Have you tried pressing ok or yes?
My System SpecsSystem Spec
19 Mar 2014   #3
roma1625

Windows 7 Ultimate N 64-bit
 
 

Are you serious?
My System SpecsSystem Spec
.

19 Mar 2014   #4
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Could you post a picture of the box?
My System SpecsSystem Spec
19 Mar 2014   #5
roma1625

Windows 7 Ultimate N 64-bit
 
 

Here's one I pulled off of Google. It's exactly the same as the one on my phone.


Attached Images
Just updated my iPhone to new ios - now getting error message-ios-7-trust-computer-alert.png 
My System SpecsSystem Spec
19 Mar 2014   #6
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Run a full scan with http://downloads.malwarebytes.org/mbam-download.php to make sure you are not infected.
My System SpecsSystem Spec
19 Mar 2014   #7
roma1625

Windows 7 Ultimate N 64-bit
 
 

I had already done that plus I ran an Avast scan, Super anti-spyware, and Adwcleaner. Nothing was found.
My System SpecsSystem Spec
19 Mar 2014   #8
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

OK then try clicking trust since it is your own computer.
My System SpecsSystem Spec
20 Mar 2014   #9
roma1625

Windows 7 Ultimate N 64-bit
 
 

I know you're trying to help, but seriously, don't you think I've done that already?

This "trust" box has popped up before and it's usually just a matter of hitting "trust" and, viola, everything is fine.
My System SpecsSystem Spec
20 Mar 2014   #10
Computer0304

Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
 
 

Maybe the system update made it forget the devices that it trusts.
My System SpecsSystem Spec
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 Just updated my iPhone to new ios - now getting error message




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