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Windows 7: External hard drive does not show up

31 Mar 2014   #1

Windows 7 Home Premium 64bit SP1
External hard drive does not show up

Hello everybody,

I am using an asus X52JE with windows home premium *64bit. I have an external hard drive (Lacie, 1TB) that is not recognised by this computer but works perfectly on others. I have checked every other usb port, and used another usb key that my computer recognised (so my usb ports work).

The hard drive does not appear on device manager AND on devices and printers, I can not see it anywhere, but I can hear it "run". It has no on/off button.

Could someone help me?

Thank you

PS, I have already tried this :

1. Plug in and turn on the external USB hard drive
2. Right mouse click on My Computer
3. Left click on Manage
4. Left click on Device Manager
5. Expand the USB list
6. Find the USB device for your USB Hard Drive ==> where is it supposed to be, i can not see a "lacie" name
7. Right mouse click - Uninstall
8. Turn off the external USB hard drive
9. Turn on the external USB hard drive and let it find and install the driver
10 Does it work now?

My System SpecsSystem Spec
31 Mar 2014   #2

Windows 7 Ultimate 32bit

check and see if the drive is in the disk management list

in "run' box type diskmgmt.msc press enter.

if you can see the drive but no drive letter for it right click on the drive and give the drive a letter.
My System SpecsSystem Spec
31 Mar 2014   #3

Windows 7 Home Premium 64bit SP1

I can not see it, already tried it, only my C:, and System reserved
My System SpecsSystem Spec

01 Apr 2014   #4

Windows 7 Home Premium 32-Bit - Build 7600 SP1

Quote   Quote: Originally Posted by cheesepietou View Post

PS, I have already tried this :

1. Plug in and turn on the external USB hard drive
What do you mean, "Turn on External USB Hard Drive"? Do you plug it in before boot or after boot?
My System SpecsSystem Spec

 External hard drive does not show up

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