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Windows 7: external mouse not working on dell alienware

03 Apr 2014   #1
stonerjon

windows home 64
 
 
external mouse not working on dell alienware

Hello sevenforums,

I have an external mouse that works on other desktops/laptops but not on my alienware.
It shows up in device manager and lights up but wont work other than that.

I have already tried updating drivers

On another thread i saw this
-----------------------------------------------------
Have no idea if this will help in your situation but it sometimes solves weird USB problems.

Shut down laptop
Remove AC power cord
Remove the battery
Press and hold the laptop power button for 30 seconds
Reinstall the battery
Reconnect the AC power cord
Restart laptop
Reconnect and try USB mouse
---------------------------------------------------------

I tried that but it didn't work.

Could it be the mouse is just not compatible?

not sure what brand mouse it is but its a cheap one.

Here are some specs:
win 7 64 bit
8 gigs ram
i7 2.2 ghz cpu


My System SpecsSystem Spec
.
04 Apr 2014   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

To confirm: this is a laptop? (Your MySystemSpecs say Desktop)

With the mouse connected, go into the mouse properties and go through all the options and see if you can find anything obvious there.
Start > Control Panel > Hardware and Sound > Devices & Printers > Mouse

On the Hardware Tab you should see the touchpad and the mouse. See if you can "Change Settings" with the mouse highlighted. This is to see if Windows is recognizing the mouse and it's driver.

One other WAG: try putting a plain sheet of paper under the mouse as a mousepad. Just a test.
My System SpecsSystem Spec
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 external mouse not working on dell alienware




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