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Windows 7: "USB 3.0 This device can perform faster" message even though connected

11 Jul 2016   #21

Windows 7 Professional x64

naushikaa, did you solve your problem with the Touro 1TB HDD?

Sorry for resurrecting an old thread, but it was still bothering me, and I just recently found what I think might be a solution.

I recently had to go to an archaically old backup of my laptop. Once it was running from the backup, my USB 3 drive would not detect as USB 3 anymore. So I opened device manager, and something made me suspect that the "eXtensible" USB 3.0 driver was not installed, or only had a USB 2 driver running. So I went to HP's site, and downloaded the current "eXtensible" USB 3 driver. After running that, I have not had my USB 3 drive detect as USB 2 again - always Super-speed USB 3, and the speed is evident.

I'm hoping our problems may be caused by the same issue, and doing something similar would solve your problem.

My new "eXtensible" USB 3 driver version reported under Windows is Unfortunately I did not record the old driver version before I restored the backup. And I'm pretty sure that I would not have been running the USB 2 driver that was still in the laptop backup, as I at least had USB 3 detection sometimes.

My System SpecsSystem Spec

 "USB 3.0 This device can perform faster" message even though connected

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