New
#1
Windows 7: "Device driver software was not successfully installed"
Hey everyone,
Today I got myself a new webcam for my PC. Unfortunately, I am unable to get it to work. It is a TeckNet HD720p Webcam, and is supposed to be simple to set up -- you're supposed to plug it in and it's ready to go, but instead I see the above error message.
The lights on the webcam instantly light up, so I do know that there is power being supplied to the webcam. It also came with a disc, which contains an .exe file. When I follow the steps and hit Install, however, it comes up with the following message:
I should point out that, as far as I can tell, this software isn't necessary for the webcam to function; I believe it's simply a means of recording. There is nothing else on the disc; no drivers, or any such important files.There is also nothing on the manufacturer's website."Please plug-in UVC VIDEO CAMERA device".
In Control Panel's Devices and Printers, "TeckNet" appears under the Unspecified category (with a yellow warning symbol). When I attempt to "Update Driver" through Properties, I get this:
I don't think the problem is specific to this device, either. The exact same problem actually applies to a memory stick owned by one of my relatives, at least when I put it in my machine. I put this in the other night, only for it to give the same "not successfully installed" error, but I shrugged it at the time thinking it would work the next day upon a reboot. Yet, the problem persists. The memory stick does work on my laptop, so it seems the issue is with my computer. All of my long-term devices, such as my mouse, keyboard, dongle and speakers, however, all function perfectly."Windows found driver software for your device but encountered an error while attempting to install it.
USB Composite Device
Access is denied."
I have tried plugging it into different slots, multiple restarts, Microsoft's Fix It tool, hours of Google searching, and still nothing. At this point, I'm desperate for anyone's suggestions.
I am not sure if this is related or a separate issue, but I'll throw it in here in case it's of use: I am also strangely unable to install Windows' "optional" updates. I selected some described with the purpose of "resolving issues in Windows", but when I restart, they will not install correctly upon booting (I forget the exact pop-up error message right now, but I can find out if anyone wants it).
Thank you so much for reading, and thanks in advance to your responses!