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Dell Optiplex 755 randomly restarts
Hi All, as the title says I have a Dell OptiPlex 755, with a clean install of Windows 7 64 bit. I have been having a lot of problems getting this thing to work correctly. I will list each problem below, and separate them:
The first problem I have been having is an immediate restart when I woke the computer from sleep. I would get a flash of the login screen, and then the system would reboot. Doing some research, I figured out a couple of settings to modify in Windows. I disabled Wake timers, Disabled Hybrid Sleep, and I unchecked "Allow This Device to Wake The Computer" for the Ethernet adapter. Without installing any Windows Updates, ie, right after installation, the computer would sleep and function normally.
The second problem I am currently having is a very similar problem as before. At this point, all the mandatory Windows Updates are installed. What happens is when the computer is woken up from sleep, and sits Idle for about 45 seconds to 2 minutes, it will shut down, and then turn back on. I have no idea as to why the computer is doing this.
I have used memtest86 all day today testing the ram, and that is not the problem. I have not ruled out the mobo or hdd yet. I have also looked through the event logs, and I get a critical event 41, and in the error section I see errors 10, 6008, and 7023. I do not suspect events 10. I will post the details for each error below.
I really hope one of you guys can help me; this is without a doubt the hardest time I have ever had getting a computer to work. I am getting kind of frustrated with this. Any ideas are very sincerely appreciated. Thank you.
Event 7023:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7023</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-04-21T02:35:36.287296200Z" />
<EventRecordID>1248</EventRecordID>
<Correlation />
<Execution ProcessID="480" ThreadID="612" />
<Channel>System</Channel>
<Computer>Billy-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Windows Modules Installer</Data>
<Data Name="param2">%%16405</Data>
</EventData>
</Event>
Event 6008:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-21T02:44:21.000000000Z" />
<EventRecordID>1265</EventRecordID>
<Channel>System</Channel>
<Computer>Billy-PC</Computer>
<Security />
</System>
- <EventData>
<Data>10:37:07 PM</Data>
<Data>4/20/2014</Data>
<Data />
<Data />
<Data>146</Data>
<Data />
<Data />
<Binary>DE07040000001400160025000700E302DE07040001001500020025000700E302600900003C00000001000000600900000000 0000B00400000100000000000000</Binary>
</EventData>
</Event>
Event 41:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-04-21T02:44:13.840837500Z" />
<EventRecordID>1270</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Billy-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
I apologize for making the post so long; I just want to give as much information as possible. If anyone needs any extra info, please let me know, and provide the steps to obtain it; I am new to this level of analyzing problems. Thank you.