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Windows 7: Brand new desktop 800 issue? Keyboard and mouse not responding

21 May 2014   #1

windows 7 64bit
Brand new microsoft desktop 800 Keyboard and mouse issue.

I just got my desktop 800 and after setting it up am not getting anything from the Keyboard or Mouse?
batteries are brand new, when plugging in the USB receiver it said the drivers installed properly?
cannot get either to do anything ie, move cursor,scroll,etc
I dont know what could be causing this? everything checks out?
seems from further google searching this is a very common problem and is due to faulty USB recievers.
Guess i will have to return the product for refund or exchange.

My System SpecsSystem Spec
21 May 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Can you fill in your system specs and tell us what a "desktop 800" is?

Never heard of it.
My System SpecsSystem Spec
21 May 2014   #3

windows 7 64bit

Quote   Quote: Originally Posted by ignatzatsonic View Post
Can you fill in your system specs and tell us what a "desktop 800" is?

Never heard of it.
It is a wireless keyboard and mouse combo
I use windows 7 home 64bit
My System SpecsSystem Spec


 Brand new desktop 800 issue? Keyboard and mouse not responding

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