Brand new desktop 800 issue? Keyboard and mouse not responding


  1. EJSLP
    Posts : 2
    windows 7 64bit
       New #1

    Brand new microsoft desktop 800 Keyboard and mouse issue.


    I just got my desktop 800 and after setting it up am not getting anything from the Keyboard or Mouse?
    batteries are brand new, when plugging in the USB receiver it said the drivers installed properly?
    cannot get either to do anything ie, move cursor,scroll,etc
    I dont know what could be causing this? everything checks out?
    UPDATE:
    seems from further google searching this is a very common problem and is due to faulty USB recievers.
    Guess i will have to return the product for refund or exchange.
    Last edited by EJSLP; 21 May 2014 at 17:14.
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  3. ignatzatsonic
    Posts : 12,012
    Windows 7 Home Premium SP1, 64-bit
       New #2

    Can you fill in your system specs and tell us what a "desktop 800" is?

    Never heard of it.
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  4. EJSLP
    Posts : 2
    windows 7 64bit
    Thread Starter
       New #3

    ignatzatsonic said:
    Can you fill in your system specs and tell us what a "desktop 800" is?

    Never heard of it.
    It is a wireless keyboard and mouse combo
    I use windows 7 home 64bit
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