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Windows 7: Error 0xc00000e9: Unexpected I/O error
Hello guys, I'm a bit desperate with this issue.
My girlfriend was playing a game in her laptop. Something in her game made her a bit upset that she hit her laptop. She says that as soon as she hit the laptop, the laptop froze, so she shut it down. When she turned it back on, Windows displayed 2 messages, (bare with me, I'm Mexican and I'm about to translate spanish messages into english) Startup repair (recommended) and Start Windows Normally. Whichever I chose, Windows went into a "Loading Windows Files" with a big gray bar below, it fills to about 1/4, stops and then shows:
"Big long message detailing how I might have a flash memory inserted and or faulty HDD" along with
"Error 0xc00000e9: Unexpected I/O error" and then it loops, showing the first 2 messages and into this error message.
I have been searching everywhere, and even though I haven't tried many of the solutions for this problem I can at least say what I have done so far.
First, I can open F8, Advance Boot Settings. No matter what I do, if I Startup Repair, Safe Boot, Avoid restarting, etc, it ends up at the I/O Error, meaning F8 is useless so far.
F2, F12, do not help. There is no USB, SD and such connected to the laptop.
I have opened the laptop, removed the HDD, re-inserted it and nothing. I connected the HDD to my laptop, ran "chkdsk /f /x /(other command which I already forgot)" in cmd as an administrator and scanned the HDD with Windows Defender in Windows 8 running in my MacBook Pro (not as a virtual machine, running Windows 8 as 2nd operating system) and no problems were shown, so I can safely say the HDD is fine; which I hope, it means I must not reinstall Windows or format it.
I don't have any discs with Windows 7 and such to be able to run a System Repair from the disc. I have removed the CD/DVD driver physically, boot the pc and received the same error message. If I should try running repair disc from a CD or USB, from where could I get the software to be able to use it, preferably on a USB?
What could be the problem? What else could I do to fix it?
The laptop is a LENOVO G470, Intel Core i5, Radeon Graphics, Windows 7 64bits.
Thanks in advance.