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Laptop Stuck on Windows Startup Logo Screen
Hello, I am trying to fix my mother's laptop and unfortunately am not very computer savy. She has an Acer computer running with Windows 7 Premium. When I turn it on it asks if I want to boot normally or launch startup repair. Starting normally brings me to the Windows startup screen, where it gets stuck. Launching startup repair says it's loading files, then goes to a black screen and stays there. I went to another thread with a similar problem, but I had trouble understanding. I will try to provide any information about the laptop per request.
Thank you for reading this message and helping, I apologize for not being informative.