Microsoft Mouse zooming not scrolling

Hi guys n girls,

This is so annoying as it has happened before but I cannot remember how on earth I fixed it!!

I have a Microsoft wireless mouse (mobile mouse 6000), had it for 2 years and it's worked fine (except this issue once before). All of sudden tonight the mouse centre wheel starts zooming in and out instead of scrolling and left click is opening everything in a new window. My trackpad on the laptop is working fine.

Sony Vaio laptop, Win 7 Home, 64bit.

No software or hardware updates have happened, nothing in particular happened, I was scrolling through eBay and all of a sudden it stopped scrolling and started zooming!

My keys are fine, the ctrl keys are not stuck down. I have reset the mouse to default, re-installed the mouse, sworn at it, threatened it with violence, nothing, still the same.

Oh and my trackpad is doing the same thing, swiping it is zooming and when I try to left or right click it just freezes.

I have Googled the issue and all I can see is people giving stupid responses like changing things in the registry which I am not going to entertain, clearly this is something 'simple' that has happened so I am not going to mess up my laptop and start re-writing things on it!!

Any help would be greatly appreciated, I know it was something simple before but I really am so frustrated because I cannot remember what it was

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Thumper427 said:

Thanks for responding, I had already run CCleaner and I have Malwarebytes and Microsoft Security Essentials which I used to scan and it brought up nothing so I followed your instructions for Adwcleaner and that was also clear. I shut the laptop down and it was still fubar this morning and then randomly it all went back to normal this afternoon. I cannot figure it out at all! Pleased it's sorted though but I bet it'll happen again as this is the second time now. I'm wondering if that's what happened the first time, it just randomly 'fixed itself'!!

I'm glad you got the issue sorted out. This is the 2nd thread today that the issue "resolved itself".
As I mentioned in the other thread, a win is a win.

A few followups:

• I had a MS KB & mouse set (MS Wireless Laser Mouse 6000) that gave my Win7 system fits. The mouse was erratic and the KB was sometimes unresponsive or I world get double keystrokes. I tried reinstalling the ipoint & itype software, tried running without the software using native drivers, but found no resolution.
  
  The support for my devices was unclear, in one area MS said it wasn't Win7 supported HW and in the actual download sections for ipoint and itype, it said Win7 was supported, and pointed to the driver update.
  
  I can't locate the Win7 HW supported page, everything is changing with Win8 so pages now use that OS as the base. But when I looked I came across this:
  Mouse, touchpad, and keyboard problems in Windows - Windows Help
  and this
  Troubleshoot a wireless mouse that does not function correctly
  
  I gave up trying and used the touchpad on my laptop until a sale came around on new wireless devices. 'm running a Logitec set now with no issues.
  .
• Sometimes a shut down helps, but you said that did not change the issue
• Sometimes it's the other component, the Touchpad, that needs an update to avoid a conflict
• Curiosity: Was is only on eBay that tis occurred? I doubt it was, but thought I'd ask anyway.

Bill

If it a Synaptics touchpad, there is an option to disable the touchpad if a wireless mouse is connected.

The option has moved around with new releases, but it should be available.
Mine is on the mouse properties page in control panel - Touchpad Settings tab


It makes a sound when it turns on or off, so I disabled sounds for the device
open sound control on the system tray, click mixer, mute Synaptics
If Synaptics isn't shown, try opening the mouse page again and click the Touchpad Settings tab - then try muting the Synaptics sounds.

Just a tip - nothing to do with a resolution.

Yeah, Like I said, they moved it around a few times. It was at one time in the Synaptics CPL, then it moved to Mouse CPL, and one version (might have been 16.xx - you're on a 16 version) I never did find it.

Leaving it disabled works too. You might need to launch the Mouse CPL if you ever start the machine without the wireless mouse. Go to CPL and create a mouse shortcut - just in case you ever need it :)

If that feature (selective disable) seems important to you:
Try downgrading the driver: Uninstall the Synaptics driver in Dev mgr (answer or check - remove software)
Run Windows Update and check the optional offers - device drivers are there, select the Synaptics driver.

Try upgrading the driver: v17 is on the Synaptics site

There were some allusions to having the external mouse connected when installing - you might want to disconnect the wireless mouse receiver if you change the Synaptics driver. I don't think it's necessary, but you never know.

If you just want leave it as it is and try figuring it out later - this might be the place to start
Synaptics FAQs & Troubleshotting

I've never had an issue with Synaptic driver updates, except that one version where a feature I used disappeared. In every other case, the upgrade solved an issue and added more functionality to the hardware (gestures, scrolling, etc).
Results might be different on your machine - they're all the same and all different at the same time.

How or if you want to address this is up to you, at least I've given you some options to think about.

Bill
.

Check both Ctrl keys on the keyboard. If one is stuck your scroll wheel will act that way.

To test: Hold down a Ctrl key and scroll with the wheel.