Sound and wireless internet won't detect the devices; possible virus

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  1. Posts : 9
    Windows 7 Ultimate 64 bit SP1
       #1

    Sound and wireless internet won't detect the devices; possible virus


    I left my pc on over the weekend and when i returned, the wireless wouldn't connect and the sound was off. I went into settings for the sound and could only pull up the empty volume mixer that simply stated that there was no audio device installed. clicking sound, manage audio devices or change system sounds had no reaction. For the wireless in the network and sharing center it lists unknown where the network map should be with "The dependency service or group failed to start." below it. The last porgram I installed was a Youtube downloader two months ago and it had worked fine with daily use since this past weekend.

    One additional note, the web and mail shields in Avast won't start but i don't think that matters since i can't connect to the internet.
      My Computer


  2. Posts : 1,618
    Win7 Home Premium x64 W10Pro&Home
       #2

    Welcome to the forum Abzorbix! Is the wifi adapter listed in the device manager under network adapters? And have you run the free version of Malwarebytes?
      My Computer


  3. Posts : 4,566
    Windows 10 Pro
       #3

    Abzorbix said:
    I left my pc on over the weekend and when i returned, the wireless wouldn't connect and the sound was off. I went into settings for the sound and could only pull up the empty volume mixer that simply stated that there was no audio device installed. clicking sound, manage audio devices or change system sounds had no reaction. For the wireless in the network and sharing center it lists unknown where the network map should be with "The dependency service or group failed to start." below it. The last porgram I installed was a Youtube downloader two months ago and it had worked fine with daily use since this past weekend.

    One additional note, the web and mail shields in Avast won't start but i don't think that matters since i can't connect to the internet.
    Have you attempted a restart first?

    Does safe mode with networking work?
      My Computer


  4. Posts : 9
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #4

    DMHolt57 said:
    Welcome to the forum Abzorbix! Is the wifi adapter listed in the device manager under network adapters? And have you run the free version of Malwarebytes?
    I ran the version that i had on the pc but it's been a while since I updated malwarebytes.(edit: getting an updated version from second pc to run scan) All of the drivers are listed in the device manager. The wireless router and the built in amd sound card
      My Computer


  5. Posts : 9
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #5

    andrew129260 said:

    Have you attempted a restart first?

    Does safe mode with networking work?
    i've tried shutting down and even recovery but the recovery files say they are of the wrong type. Safe mode with networking has the same problems.
      My Computer


  6. Posts : 4,566
    Windows 10 Pro
       #6

    Please read this tutorial fully, and follow all steps. Report back on each step you have tried.

    99% of the time all issues can be resolved with problems starting windows with this tutorial.

    Troubleshooting Windows 7 Failure to Boot
      My Computer


  7. Posts : 9
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #7

    Malwarebytes Report

    Malwarebytes Anti-Malware
    Malwarebytes | Free Anti-Malware & Internet Security Software

    Scan Date: 6/22/2031
    Scan Time: 3:22:44 PM
    Logfile: malwarebytes report 1.txt
    Administrator: Yes

    Version: 2.00.2.1012
    Malware Database: v2014.03.04.09
    Rootkit Database: v2014.02.20.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Zeto

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 255009
    Time Elapsed: 10 min, 30 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Warn
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 9
    PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{68B81CCD-A80C-4060-8947-5AE69ED01199}, , [a6a36798eb8fad8962e7f97b29d9f30d],
    PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{E6B969FB-6D33-48d2-9061-8BBD4899EB08}, , [95b45aa5087266d074d6b4c0c73b619f],
    PUP.Optional.SweetPacks.A, HKLM\SOFTWARE\Updater By SweetPacks, , [56f3c13ee1997bbb8adabbf559aaac54],
    PUP.Optional.Iminent.A, HKLM\SOFTWARE\WOW6432NODE\Iminent, , [bb8e27d84a30e155e092abea966c6a96],
    PUP.Optional.InstallBrain.A, HKLM\SOFTWARE\WOW6432NODE\InstallIQ, , [301904fbb3c780b67cc0afdf986ab54b],
    PUP.Optional.SweetPacks.A, HKLM\SOFTWARE\WOW6432NODE\Updater By SweetPacks, , [d772fc0336449d998dd7ad038e751ae6],
    PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM, , [0a3f58a74f2b4beb59655a51976c0af6],
    PUP.Optional.Iminent.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Iminent, , [7dccf30cdf9b64d2e78c8114877bfb05],
    PUP.Optional.SweetIM.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM, , [a0a943bce496b87eceef39720df633cd],

    Registry Values: 2
    PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM|simapp_id, {5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, , [0a3f58a74f2b4beb59655a51976c0af6]
    PUP.Optional.SweetIM.A, HKU\S-1-5-21-2146994386-1541528965-3493903092-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SWEETIM|simapp_id, {5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, , [a0a943bce496b87eceef39720df633cd]

    Registry Data: 1
    PUP.Optional.SweetPacks, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10045&barid={5BE52FAD-F1AE-11E2-8953-D02788A7BF23}, Good: (Google), Bad: (http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10045&barid={5BE52FAD-F1AE-11E2-8953-D02788A7BF23}),,[b29736c9adcdf24429977db145bf0000]

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)


    (end)
      My Computer


  8. Posts : 9
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #8

    SFC /scannow Command didn't find any iregularities
      My Computer


  9. Posts : 9
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #9

    This isn't for certain but I think something might have been removed or replaced in the registry for the login process thats making it so that certain things won't start up properly. I get this message every time it starts up.
    "Failed to connect to a windows service - Windows could not connect to the System Event Notification Service service. This problem prevents standard users from logging onto the system. As an administrative user, you can review the System Event Log for details about why the service didn't respond."
      My Computer


  10. Posts : 4,566
    Windows 10 Pro
       #10

    Log into the built in admin account using safe mode. Look in event viewer under system and please list the last 5 errors listed please.

    Event Viewer - Open and Use in Windows 7
      My Computer


 
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