Solved Logitech C170 webcam is recognized by system, but shows no video

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Legolas13

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I just bought a Logitech C170 webcam. After conencting it to various USB ports (since the first did not work), it always does the same thing. Installs a Webcam Video Driver via Windows Update, after which it says it detects the Logitech C170 webcam. I installed Logitech's official drivers and the microphone works fine, but there is no video image.

I tried reinstalling the USB Video Device in Device Manager and restarting, but to no success.

I tried uninstalling the USB Root Hubs in Device Manager and restarting, but again to no success.

I have Windows 7 64-bit version.

The Logitech support video says I should make sure it is not in a USB dock or station and not in USB 3.0 as it is known to cause problems.

I have the webcam in USB2.0 at the moment, or so I believe. it's the one with the red colors on it.

Please advise.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Hello !

Yes, sir, I did.


Also, here is the result from the Diagnostic Tool, if it helps in any way.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
No, just from the official website. I will read what you gave me and get abck afterwards with the results. Thanks !

Edit: I have tried doing that but afetr I uninstall the Logitech Webcam driver Windows just installs it from Windows Update. I have sarched inD evice Manager, as Logitech mentions, but cannot find "USB Video Device". instead, I find "Webcam C170". When I try updating THAt driver and select to choose the program from a lsit, it only shows "USB Video Device" as an option.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
I have 2 cams of the same model installed on my 2 different computers running W7 32 bit.

Unplug cam, unintsall it's cam software using revo, reboot and reinstall software, plug in cam at the prompt stage.

hope that helps!
 

My Computers My Computers

System One System Two

  • At a glance

    W7 Pro 32bitIntel(R) Core(TM)2 CPU T7200 @ 2.00GHz4.00 GBNVIDIA GTX 7980 512 MB
    Computer type
    Laptop
    Computer Manufacturer/Model Number
    Dell
    OS
    W7 Pro 32bit
    CPU
    Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
    Motherboard
    Dell Inc. 0CF456
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GTX 7980 512 MB
    Sound Card
    (1) HD Pro Webcam C910 (2) Bluetooth Stereo Audio (3) Si
    Hard Drives
    SSD
    Browser
    Brave

  • At a glance

    W10 Procore i7 11th gen, 11700, 2.5-4.9 GHZ32 GBB, 2 X16 GB @2933 MHz.NVIDIA GeForce RTX 3070 8GB GDDR6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS Special Edition 8940
    OS
    W10 Pro
    CPU
    core i7 11th gen, 11700, 2.5-4.9 GHZ
    Memory
    32 GBB, 2 X16 GB @2933 MHz.
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 8GB GDDR6
    Monitor(s) Displays
    Dell UltraSharp 32 4K monitor.
    Hard Drives
    1. 1TB M.2 PCIe NVMe SSD.

    2. 1TB 7200 rpm 3.5" SATA Hard Drive.
    PSU
    500W.
    Case
    Mineral White Bezel Chassis.

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
I already saw the video. I'm starting to think the problem is that Windows automatically attempts to install its own downloaded software for the webcam instead of letting me install the original drivers from the Logitech website and after I install those they collide with each other.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
Windows only Installs the Driver part not the Software .. I have had a look at the Software Download it does work ..
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Well for some reason even after I install the Logitech software, Windows continues to see it as "Webcam C170", the driver Windows dowloaded, and not as "Logitech Webcam C170".

Later edit: I tried to install it in every way possible. Accessing the Logitech install files BEFORE conencting the webcam and then connecting when prompted DID stop the system from automatically downloading the files, but did not help with my cause in the end. Webcam is installed properly and recognized, microphone is working fine, but no video.

I tried it on a laptop as well and it worked perfectly there.

Any more suggestions, anyone ?


Later edit 2: I accessed the Webcam/Mic feature in Microsoft silverlight and it seems the Webcam is recognzied and video/mic works perfectly in Silverlight. But thats the only software where i works.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
So I take it noone knows the solution ?
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
If the mods allow I can fix yr cam issue using Team Viewer........ :confused:
 

My Computers My Computers

System One System Two

  • At a glance

    W7 Pro 32bitIntel(R) Core(TM)2 CPU T7200 @ 2.00GHz4.00 GBNVIDIA GTX 7980 512 MB
    Computer type
    Laptop
    Computer Manufacturer/Model Number
    Dell
    OS
    W7 Pro 32bit
    CPU
    Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
    Motherboard
    Dell Inc. 0CF456
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GTX 7980 512 MB
    Sound Card
    (1) HD Pro Webcam C910 (2) Bluetooth Stereo Audio (3) Si
    Hard Drives
    SSD
    Browser
    Brave

  • At a glance

    W10 Procore i7 11th gen, 11700, 2.5-4.9 GHZ32 GBB, 2 X16 GB @2933 MHz.NVIDIA GeForce RTX 3070 8GB GDDR6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS Special Edition 8940
    OS
    W10 Pro
    CPU
    core i7 11th gen, 11700, 2.5-4.9 GHZ
    Memory
    32 GBB, 2 X16 GB @2933 MHz.
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 8GB GDDR6
    Monitor(s) Displays
    Dell UltraSharp 32 4K monitor.
    Hard Drives
    1. 1TB M.2 PCIe NVMe SSD.

    2. 1TB 7200 rpm 3.5" SATA Hard Drive.
    PSU
    500W.
    Case
    Mineral White Bezel Chassis.
I have nothing against that, if the mods agree. but pelase keep in mind I have already tried your earlier suggestion and it did not work, unfortunately.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
Than keep trying.

I have 2 such cams running separately as mentioned earlier flawlessly.

Good Luck!
 

My Computers My Computers

System One System Two

  • At a glance

    W7 Pro 32bitIntel(R) Core(TM)2 CPU T7200 @ 2.00GHz4.00 GBNVIDIA GTX 7980 512 MB
    Computer type
    Laptop
    Computer Manufacturer/Model Number
    Dell
    OS
    W7 Pro 32bit
    CPU
    Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
    Motherboard
    Dell Inc. 0CF456
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GTX 7980 512 MB
    Sound Card
    (1) HD Pro Webcam C910 (2) Bluetooth Stereo Audio (3) Si
    Hard Drives
    SSD
    Browser
    Brave

  • At a glance

    W10 Procore i7 11th gen, 11700, 2.5-4.9 GHZ32 GBB, 2 X16 GB @2933 MHz.NVIDIA GeForce RTX 3070 8GB GDDR6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS Special Edition 8940
    OS
    W10 Pro
    CPU
    core i7 11th gen, 11700, 2.5-4.9 GHZ
    Memory
    32 GBB, 2 X16 GB @2933 MHz.
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 8GB GDDR6
    Monitor(s) Displays
    Dell UltraSharp 32 4K monitor.
    Hard Drives
    1. 1TB M.2 PCIe NVMe SSD.

    2. 1TB 7200 rpm 3.5" SATA Hard Drive.
    PSU
    500W.
    Case
    Mineral White Bezel Chassis.
Thank you. I am starting to think the problem is with the fac t that my sistem is 64-bit. It seems many people that have problems with Logitech webcams are all, or msotly all, sporting x-64 versions.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
I had that in mind, didn't you install the 64 bit Logitech cam software?
 

My Computers My Computers

System One System Two

  • At a glance

    W7 Pro 32bitIntel(R) Core(TM)2 CPU T7200 @ 2.00GHz4.00 GBNVIDIA GTX 7980 512 MB
    Computer type
    Laptop
    Computer Manufacturer/Model Number
    Dell
    OS
    W7 Pro 32bit
    CPU
    Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
    Motherboard
    Dell Inc. 0CF456
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GTX 7980 512 MB
    Sound Card
    (1) HD Pro Webcam C910 (2) Bluetooth Stereo Audio (3) Si
    Hard Drives
    SSD
    Browser
    Brave

  • At a glance

    W10 Procore i7 11th gen, 11700, 2.5-4.9 GHZ32 GBB, 2 X16 GB @2933 MHz.NVIDIA GeForce RTX 3070 8GB GDDR6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS Special Edition 8940
    OS
    W10 Pro
    CPU
    core i7 11th gen, 11700, 2.5-4.9 GHZ
    Memory
    32 GBB, 2 X16 GB @2933 MHz.
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 8GB GDDR6
    Monitor(s) Displays
    Dell UltraSharp 32 4K monitor.
    Hard Drives
    1. 1TB M.2 PCIe NVMe SSD.

    2. 1TB 7200 rpm 3.5" SATA Hard Drive.
    PSU
    500W.
    Case
    Mineral White Bezel Chassis.

My Computers My Computers

System One System Two

  • At a glance

    W7 Pro 32bitIntel(R) Core(TM)2 CPU T7200 @ 2.00GHz4.00 GBNVIDIA GTX 7980 512 MB
    Computer type
    Laptop
    Computer Manufacturer/Model Number
    Dell
    OS
    W7 Pro 32bit
    CPU
    Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
    Motherboard
    Dell Inc. 0CF456
    Memory
    4.00 GB
    Graphics Card(s)
    NVIDIA GTX 7980 512 MB
    Sound Card
    (1) HD Pro Webcam C910 (2) Bluetooth Stereo Audio (3) Si
    Hard Drives
    SSD
    Browser
    Brave

  • At a glance

    W10 Procore i7 11th gen, 11700, 2.5-4.9 GHZ32 GBB, 2 X16 GB @2933 MHz.NVIDIA GeForce RTX 3070 8GB GDDR6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS Special Edition 8940
    OS
    W10 Pro
    CPU
    core i7 11th gen, 11700, 2.5-4.9 GHZ
    Memory
    32 GBB, 2 X16 GB @2933 MHz.
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 8GB GDDR6
    Monitor(s) Displays
    Dell UltraSharp 32 4K monitor.
    Hard Drives
    1. 1TB M.2 PCIe NVMe SSD.

    2. 1TB 7200 rpm 3.5" SATA Hard Drive.
    PSU
    500W.
    Case
    Mineral White Bezel Chassis.
I know, mate, I got the 64 bit version from the beginning, no problem there. logitech seems to think there is nothing wrong with the 64 bit version, but either there is a problem on my end or there is a problem on their 64 bit drivers and they just refuse to acknowledge it.

i'm running out of ideas here.
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 64-bitAMD FX-6100 Six-Core @ 4:00 Ghz12 GBNVIDIA Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
AuthenticAMD
OS
Windows 7 Ultimate SP1 64-bit
CPU
AMD FX-6100 Six-Core @ 4:00 Ghz
Motherboard
Gigabyte GA-970A-UD3
Memory
12 GB
Graphics Card(s)
NVIDIA Geforce GTX 660
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2 x BenQ 24" wide 16:9, 1 x Toshiba HDTV
Screen Resolution
1920x1080
Hard Drives
WDC WD10 EFRX-68JPCN0 SATA
Cooling
Deepcool Gammaxx 200
Keyboard
Newmen USB
Mouse
Logitech G700
Browser
Mozilla Firefox
hello Legolas13
I have come across the same problem now
have you found a solution?
could you share it with me, please
I'm going crazy about the issue
 

My Computer My Computer

At a glance

Windows7 professional x64
Computer type
PC/Desktop
OS
Windows7 professional x64
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