Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: HP Pavilion 15-N214TX Notebook Battery Issues

17 Jul 2014   #1

Windows 7 Ultimate 64-bit
HP Pavilion 15-N214TX Notebook Battery Issues

Today I purchased a brand-new HP Pavilion 15-N214TX notebook. When I got home, I unboxed it, inserted the battery, plugged it into the wall, and powered it on for the very first time. I then saw this message:

HP Battery Alert
The system has detected the storage capacity of the battery stated below to be very low.
For optimal performance, this battery may need to be replaced.
Primary (internal) Battery (601)
ENTER - Continue Startup
For more information, please visit:\go\techcenter\startup

Windows reports, Plugged in and not charging.

I've removed and re-inserted the battery, gone into the HP Support Assistant application and ran a battery check (only for it to report that it can't find a battery!), and I've ran the pre-boot diagnostics, which also reports that there's no battery inserted. I saw somewhere that you should remove AC power before running the tests. When I pressed the power button while the laptop wasn't plugged into AC, the charging light simply blinked white three times. I could at one point get into the pre-boot diagnostics on battery power, but I still saw the message telling me that no battery was found.

This is a great laptop, it's super fast, software installs quickly, programs open quickly, it shuts down and boots quickly, but this battery issue is a huge letdown. I don't expect this kind of an issue from a brand-new ~$1100 laptop.

Please help!


My System SpecsSystem Spec
18 Jul 2014   #2

Windows 7 Home X86

Perhaps, the manufactures has shipped you faulty battery. Consider placing an RMA order as it's still in warranty.
My System SpecsSystem Spec
18 Jul 2014   #3

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

I agree ^ . Happens more often than it should.
My System SpecsSystem Spec

18 Jul 2014   #4

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

You just bought it?

Take or send the machine (not just the battery) back and get a replacement
It could be any component - battery, power block, internal connections - I would call this particular machine (not the model) a lemon.
My System SpecsSystem Spec

 HP Pavilion 15-N214TX Notebook Battery Issues

Thread Tools

Similar help and support threads
Thread Forum
HP Pavilion dm1 Notebook PC getting up to 85 degrees celsius
Hey all, I have had my laptop for maybe three years now. The temperatures never really bothered me up until a few months ago. They tend to get up to 62 degrees celsius (both cores) while watching YouTube and internet browsing, but up to 85 degrees celsius while gaming. I have heard of using a cool...
General Discussion
(BSOD)HP pavilion g6 notebook PC
hello guys, i need your help this time to figure out the problem of my wife's laptop, anyway i upload the 2 dump file. her laptop is newly bought an HP pavilion g6 notebook PC, i cant actually figure out the problem this time because she was on another country.. thanks
BSOD Help and Support
Teamviewer does not run with my Hp pavilion g7-1167dx Notebook
Hi Everyone, I just bought a new HP Notebook Pavilion g7-11677dx. I download Teamviewer 6 and I get this error message " error occurred duing the instalation of teamviewer. Probably some security software blocks network comunication. Please Permit network comunication on this computer to...
HP Pavilion tx1120us Notebook PC
Does anyone on the forum have this particular laptop working under Windows 7 (on HP's site, it shows that the only supported OS are XP/2000/Vista (32/64 bit)? The machine can support a max of 2GB of ram, and is a dual core 1.8Ghz processor. I will have the laptop in my hands tomorrow to...
Hardware & Devices
BSOD: HP Pavilion dv6500 Notebook PC
Windows 7 is - x86 (32-bit) - Not the original installed OS on the system - it came with Vista 32 bit - Full Retail = you purchased it from retailer - System is 3 years old. - OS is 2 weeks old. I keep getting BSOD. Tried to format PC 2 weeks ago and install new partition of windows 7....
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:10.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App