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Windows 7: WL Mail printing cut off with high DPI settings

21 Jul 2014   #1

Windows 7 Home Premium x64
WL Mail printing cut off with high DPI settings


One of my clients is legally blind, so he needs an extremely high DPI in order to use his machine. However, When DPI under screen resolution is raised to 255%, the right two inches or so on every page is cut off only in Windows Live Mail.

Steps I've taken:
  • Printing from different programs - normal.
  • Printing from IE (which defines WL Mail margins and other settings) - normal.
  • Different machine with same printer - prints normally.
  • Different machine, same printer, change DPI to 255% - Windows Live cuts off page.
  • Different machine, different printer - prints normally.
  • Different machine, different printer, change DPI to 255% - Windows Live cuts off page.
The main problems I have are: one, I don't want to have him change programs since he's legally blind, and two, we can't decrease his DPI for the same reason.

Is there some underlying cause to this, and something that can be rectified without causing a major change for my client?


My System SpecsSystem Spec
21 Jul 2014   #2

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

There usually is a setting of Shrink to fit on the Page Setup, I use it to get the full content but for those with vision issues it may not work. Another solution may lie in setting to page to Landscape but it will use more paper for the same thing.
My System SpecsSystem Spec
21 Jul 2014   #3

Windows 7 Home Premium x64

I found that Shrink to Fit did nothing. When using it, the page was shrunk down to tiny tiny font *and* was cut off... O_o

Also, Landscape cut off the text as well.

As a temporary workaround, I scaled down the DPI to 200%, then 175% when I noticed that things were less cut off. Things print normally now, is enough of a compromise. However, why does this happen? If anyone has ideas, I could use them in the future.

Thanks much!
My System SpecsSystem Spec


 WL Mail printing cut off with high DPI settings

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