Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Mouse intermittently freezes - port disconnect/connect sound sometimes

22 Jul 2014   #1

Windows 7 Ultimate 64
Mouse intermittently freezes - port disconnect/connect sound sometimes

Win 7 Ult 64
asus p8 p67 pro rev 3.1
i5 2500k @ 3.6ghz
16 GB ram 1866

This started just yesterday, but is recurring incessantly since then. Wired usb Logitech G400 mouse intermittently freezes, for periods that vary between a half second, and 7 seconds - and on the longer freezes, windows makes the sound for a usb port experiencing unplugging of its peripheral device, and then the sound for a new device plugged in as soon as the intermittent freeze desists.

I've tried different ports, without change in the occurrence.

I can pinpoint no action that instigated this, and my recollection is that I wasn't launching or engaging anything new when it started. I generally used only MS Word, Chrome browser, media player classic, and a game on Steam during the few days before this started.

Also, the unplugged/plugged-in sound doesn't occur apart from when I'm using the mouse, which leads me to suspect that the freezing is only occurring while I'm using the mouse and causing the pointer to move.

I tried a registry fix for SSD freezes that I read online, which didn't resolve the issue, and I can see that the SSD is not freezing itself, as games, music, video, will continue to cycle while freezes occur.

I also deleted the Logitech Gaming Software driver, which I had to do via deleting the system folders (there were two, for two versions of the software) rather than uninstalling, because an uninstaller didn't appear for one version, and the uninstaller didn't work for the one that appeared. I then installed the latest version of the software, downloaded from Logitech's website. This did not help the with the issue.

I also then tried completely removing the driver software by uninstalling the freshly installed software, but the problem persists with the proprietary driver software uninstalled.

I wonder if the mouse itself has a malfunction - though the chord has not been mistreated, or pulled tight, that the wire could have developed a short - It would not be a short in the mouse, because after the freeze desists the pointer instantly moves to wherever it would have been, if all movement had registered.

Assistance is appreciated.

My System SpecsSystem Spec
22 Jul 2014   #2

Windows 7 Professional X64

Have a look here -- Support + Downloads: Optical Gaming Mouse G400 - Logitech

If trouble persists, there is a 3 year warranty.
My System SpecsSystem Spec
23 Jul 2014   #3

Windows 7 Ultimate 64

Thanks for that link. It does seem that the trouble stems from that mouse, as a backup logitech mouse bears no issue. I expect to make use of the warranty, then.
My System SpecsSystem Spec

23 Jul 2014   #4

Windows 7 Professional X64

Glad it helped, sorry you have to return it, though.
My System SpecsSystem Spec
23 Jul 2014   #5

Windows 7 Home Premium 64 Bit

Just found this thread via Google. Same here with too many similarities to be a coincidence:

  • Logitech G400
  • Worked fine for months until yesterday, then started hanging regularly for a few seconds, playing the "device disconnected" sound
  • Win 7 64 Bit
  • used Steam when it started
So now I know which steps won't work (thanks for that, saves work). The fact that it happened at the same time looks to me as if the thing came into the system with an automated software update (which both MS and Steam are running on my system).

But at least this seems to confirm that it somehow is related with the G400 hardware. If this persists, I will have to replace the mouse as well.
My System SpecsSystem Spec

 Mouse intermittently freezes - port disconnect/connect sound sometimes

Thread Tools

Similar help and support threads
Thread Forum
Sudden Freezes with no mouse movement with buzzing sound.
So I am having this problem for a while now.. Every time I play a game like Minecraft or Borderlands 2 my computer freezes without having the ability to move the mouse or anything else.. I can't use the task manager or lock the screen.. It's a complete freeze.. And it happened once when I was...
General Discussion
Connect/Disconnect Device
I connect a device, oh let's say an ext hdd or flash to my pc, do my thing (normally xfr files) and when done do the required safe-disconnect procedure. A short while later I may need it again, but I always have to physically disconnect the cable/device and re-connect to get my pc to 'see' the...
General Discussion
mouse locks up intermittently
Hello!Hope I'm in the right area. For the last few months my mouse has been freezing(1-5 sec's on average)quite regularly.before that there where no issues. now I have tried pretty much everything imaginable: 4 different mice(3 diff brands) reformat diff hard drive diff bios tried all 4...
Hardware & Devices
Redirect sound output port to sound input port
Hi! I broke my Headphones port so I cannot use it anymore. But I'm a musician and need it crucially. So I thought to use one of other two ports (FOR HEADPHONE SOUND OUTPUT SIGNAL) I have left: one for Line in and one for Mic in. My sound card is High Definition Audio (at least I see this in...
Sound & Audio
Network connect/disconnect over and over
Hello, tonight I installed Windows 7 Service Pack 1. After the installation I see there's a cross over my network connection. But it keeps trying to connect. It's like you plug in cable, disconnect cable, every 5 seconds or so. But it never manages to fully connect. It gets to the state...
Network & Sharing
Random mouse freezes, sound loops, driver crashes
It's just done it 3 times whilst I typed the title. The system will just randomly lock up, the mouse might move but nothing will work, sometimes the whole screen freezes including the mouse, sometimes if there is sound playing as well then that just loops really fast. Half the time it does this...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:52.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App