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Windows 7: Bad ram and a story of RMA

05 Aug 2014   #31
Layback Bear

Windows 7 Pro. 64/SP-1

I set them 2 bad ram modules.
They sent me back 1 new module and 1 damaged module.
For sure it was damaged. How it got damaged I don't know. The damage was bad enough that even Steve Wonder would of seen it.

Tradesman would not answer my posts.

My System SpecsSystem Spec
05 Aug 2014   #32
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

Wow. That's just crappy. No wonder you won't recommend them any more. I wouldn't either.
My System SpecsSystem Spec
05 Aug 2014   #33
Layback Bear

Windows 7 Pro. 64/SP-1

It is simple.
The G.Skill that works; works great.
If you find a module that doesn't work; toss it. Don't waste you time and money doing a RMA.

Because of that I will not be able to recommend G.Skill Ram or anything else they might make.
My System SpecsSystem Spec

05 Aug 2014   #34

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Quote   Quote: Originally Posted by Layback Bear View Post
Just checked my mail box and found a package from G.Skill.

Opened it up and their was two stick of ram.
One new and one of my old ones. The old one was damaged.
Damaged well enough I didn't need a magnifying glass to see the damage.
This obviously damaged stick was the very same stick that you had sent back, undamaged?

Are you tracking serial numbers on all of this? I wonder if there is any room for tampering with serial numbers?

Was there any note or email stating what this package you got is supposed to represent?

If the damaged stick you now have is very the same one you sent in as defective but not obviously damaged, it must have been either 1: damaged on its way back to you or 2: damaged deliberately by them before they shipped it back, to support their contention that it was damaged when they got it from you.

I'm wondering what they want you to believe they are doing? Sent you back 1 replacement new stick and one of your old original sticks? Sent you back 2 "new" sticks, one of which they would now claim was damaged on its way back to you? Sent you back the same 2 sticks you sent them, one of them now clearly damaged when it wasn't before?

You're doing the right thing---avoiding them like the plague.

I'd ditch them even if they had eventually broken down and accommodated you for PR reasons.
My System SpecsSystem Spec

 Bad ram and a story of RMA

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