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Windows 7: 1TB external HDD not opening in Win 7, but its opening in Linux System

12 Aug 2014   #1

Windows 7
1TB external HDD not opening in Win 7, but its opening in Linux System

I have Seagate 1TB external HDD.It was working fine untill few days back when it suddenly stopped Responding.
Now whenever i try to plug it ino my windows 7 Laptop, It gets detected by the USB port but does not open up.
When ever i try to right click on the Drive shown in my computer , the explorer hangs and becomes not responding.
The HDD is shown in the Device manager, but not in the disk management. I tried to update the Driver through the Device manager , but it shows that the Driver is already updated and working properly.

Another thing is , It worked perfectly fine with the Linux system, where I was able to see all my Files and folders in there. The person owning the Linux system told me that the HDD is having virus, thats the reason its not opening up in WIN 7 .

What should i do? I dont want to Loose all my data on the HDD. How should i access it. Do i need to install Linux OS to make it work .I do not have much info about Linux. Please help

My System SpecsSystem Spec
23 Aug 2014   #2

Windows 7

Can anybody please help me here !! ??
My System SpecsSystem Spec
23 Aug 2014   #3
Anshad Edavana

Windows 7 Ultimate x64


A corrupted NTFS file system can cause the issues you described. The corruption could be a result of bad sectors or removing the disk without properly ejecting it first.

I would suggest diagnose your HDD by running "Seagate Seatool" and verifying it's physical health before looking for logical issues.

SeaTools for Windows | Seagate

Run the tool and you will see both your external HDD and the internal one listed for testing. Make sure to select the external one and choose "Basic Tests --> Short Generic". If the test is a failure, post the result with next reply. otherwise choose "Basic Tests --> Long Generic".

My System SpecsSystem Spec

23 Aug 2014   #4

Windows 7 Home Premium 64bit

Turn off Autoplay.
AutoPlay - Enable or Disable

Then see if its detected. Dont doubleclick to open it. Right Click it and select open.

Also Try running CMD and use this command

attrib -h -s -d /d /s [drive path:] *.*

See if there are any unwanted exe files, shortcuts in it. Use your friend's Linux OS to backup data.
My System SpecsSystem Spec
23 Aug 2014   #5

Windows 7 Home Premium 32 bit

First I shall go with Imrankhan to check whether there is any real virus infection.

But my approach is going to be different - using WinRAR to explore your drive.

You can download and install your Windows bit version of WinRAR - if you already do not have.

Keep Shift key pressed while you plugin your external drive to prevent auto run.

Explore your drive with WinRAR. You must now delete all files that are not your data files. But if you have any autorun file, you must open it in Notepad and find out where it points to. ( You must remove it from your PC to prevent reinfection)

(Download and install WinRAR 32bit or 64 bit as appropriate to your system. WinRAR archiver, a powerful tool to process RAR and ZIP files

Safely remove all external hard disks and pendrives.

Shut down your computer and reboot.

Plug-in only the problem drive while pressing the left Shift key so that autorun is disabled.

Run WinRAR, navigate to the afflicted drive, click/double click on it to explore.

It will show all the files including the hidden files present in that particular drive.

Search for the file autorun.inf and open it with Notepad. Look for any .exe file entry in the text. This is the culprit that gets executed. Take a note of this .exe file name and close it.

Now that you know the name of the .exe file, search, locate and delete it from your PC. Also delete the autorun.inf file in your USB drive. (Right click on it and delete file in WinRAR)

Close WinRAR.

Now restart your Computer. Your system should now be free from the shortcut virus.)

OK this is to check if you really have any virus.

You may also have a look at my post here
My System SpecsSystem Spec
17 Nov 2017   #6

windows 10 pro 64bit

i did what anshad told. when i did test for short generic, it completed and the status bar remain blue for long time. then i abort the test and start long generic test and then seatool is like this

Attached Thumbnails
1TB external HDD not opening in Win 7, but its opening in Linux System-screenshot-2-.png  
My System SpecsSystem Spec
17 Nov 2017   #7

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)

You could use Linux to see the drive contents and to copy them to another external hard drive. Go to and download the 32-bit version of xfce. Create a DVD from this, and then boot the computer to the DVD. (This won't write anything to your computer.) Now look at your files using Linux file explorer. Now copy every file you want to keep to an external hard drive.

Once you have copied off all of your files, you could format the questionable drive, then copy your files back to it, doing all of this while still in Linux.

After doing all of this, your files should be available in Windows.
My System SpecsSystem Spec
17 Nov 2017   #8

Windows 7 HP 64

Welcome to the forum.

Did the disk had any accident like a impact?
Open Disk Management (C:\Windows\System32\diskmgmt.msc), Expand the columns so we can read them and with the Snipping Tool take a snapshot. Use the paper clip to upload the image. Don't use external links.
My System SpecsSystem Spec

 1TB external HDD not opening in Win 7, but its opening in Linux System

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