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#1
Keyboard and mouse disconnection issues
My mouse and keyboard work on my laptop. I have tried and tested it on the other machine and have not come across this issue.So my mouse and keyboard are working properly.
My headset continues to work properly while this issue happens. So my USB ports are still powered.
When the issue happens, I can hear my computer attempting to reconnect my stuff. the "Badunk" noise happens over and over. Its like the computer thinks my Keyboard and mouse are no longer there, but is trying to connect to them.
A few times when this issue happened, my keyboard froze while pressing (W). This happened while in a game, and my character kept moving forward. Though my keyboard and mouse was unresponsive.
-Drivers are up to date.
-Power supply management has been configured to not cut off
-cleaned my computer of malware, virus scans, garbage files etc...
The issue is still present and continues periodically. Sometimes the only way I can get the mouse and KB to return is by switching USB ports. Though sometimes, this doesn't work. I am sometimes forced to do a hard restart :/
Called the support line to tell them my issue. Was told to pay a technician to clean my computer for me. I was not impressed. Since I was calling to find help to figure out why my mouse and keyboard cuts out while in use.