Laptop Specific Keys J K L ; and Enter are Dead


  1. modernmode
    Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Laptop Specific Keys J K L ; and Enter are Dead


    HP Pavilion dv7-6b32us Entertainment laptop.
    Intel Core i7, Windows 7 Home Edition 64 bit, IE 9

    Keyboard fine in morning. In afternoon the following keys were dead: J K L ; and enter.
    They do work on USB keyboard.
    I've run Spybot and Avast. No problems
    Checked drivers. Have most recent. Unstalled drivers and rebooted.
    Cleaned under these keys.
    The enter key next to number pad does work.
    I'm not an expert computer person but am open to any potential fix that I can accomplish.
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  3. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #2

    Boot to advanced boot options->repair computer->command prompt (or any option where you can type). Do J K L work there?
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  4. modernmode
    Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    Kaktussoft said:
    Boot to advanced boot options->repair computer->command prompt (or any option where you can type). Do J K L work there?
    No they do not.
      My Computer
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  6. Mellon Head
    Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       New #4

    Do the colon/semicolon and apostrophe/quotes keys work?
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  7. modernmode
    Posts : 3
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    Mellon Head said:
    Do the colon/semicolon and apostrophe/quotes keys work?
    The ; : key is dead.
    The ' " key works normally.
      My Computer
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  8. Mellon Head
    Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       New #6

    It sounds like one of the keyboard scan lines isn't working, which is a hardware failure.

    I would recommend taking the laptop to a repair shop for this one. This is likely not something you could fix.
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  10. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #7

    modernmode said:
    Kaktussoft said:
    Boot to advanced boot options->repair computer->command prompt (or any option where you can type). Do J K L work there?
    No they do not.
    Then it's a keyboard hardware error
      My Computer
    Quote Quote

 

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