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#1
Mouse and Keyboard stop working after "installed". USB and PS/2
I have a very strange problem on a computer we are attempting a repair on. No keyboards or mice, either ps/2 or usb, will work properly on this computer.
The computer is running Windows 7 x64.
The reason why it's very strange is that when I plug in a new mouse or keyboard, one that has not been previously installed, it will work until it has become fully installed. The moment the hardware installation popup says "your devices are ready to use", the device becomes completely unresponsive. Lights remain on the mouse and the numlock light continues to stay on but will not respond to any buttons or keys. The computer's time still ticks and the computer will shutdown properly if the power button is pressed so the computer is not frozen.
The same result occurs in safe mode.
We have tried running the windows 7 recovery disc and running 2 different system restores but neither would complete.