WD My Book clicking sound and not being detected


  1. Riruka
    Posts : 32
    Windows 7 Ultimate
       New #1

    WD My Book clicking sound and not being detected


    First I plugged the adapter, then my external drive light up, after a few moments it made a weird clicking sound.
    While plugged at my laptop, it's installing like it's new.. I don't know what to do and I want to back up my files

    I searched here in the forums for possible solution.. but nothing here is a screen shot on devices and printers.

    but I can't see it on My Computer It's not making any weird sounds now, Just on first open. And the led light is still on. Hope you can help me out. Thank you and Good Day!
      My Computer
    Quote Quote

  3. matts6887
    Posts : 1,449
    Windows 7 ultimate 64-bit
       New #2

    I hate to be the bearer of bad news; but; usually whenever a hard drive makes a clicking noise such as what you mentions yours is doing; it means there is a internal hardware issue with the drive and the drive is probably dead unfortunately. You can try removing it from the devices section of the system section of the device manage via the control panel and see if you can get it to re-detect it; but again; generally whenever there is a clicking sound unfortunately it means the drive is most likely toasted.
      My Computer
    Quote Quote

  4. Mark Phelps
    Posts : 1,379
    Win7 Pro 32-bit, Win8 Pro 32-bit
       New #3

    Drives do an initial "seek" operation when first starting -- so it's usual to hear some clicking noises at first, but if the sounds continue, that means that seek attempts are failing and that often indicates underlying hardware failures.

    WD has a downloadable diagnostic app (sorry, don't remember it's name), but you could use that to check out the drive to see if it fails.
      My Computer
    Quote Quote

  6. Riruka
    Posts : 32
    Windows 7 Ultimate
    Thread Starter
       New #4

    the weird sound is different from it's before. it's louder and like an error
    it will make sounds at first but will soon stop. Is there any way I can back up my files?
      My Computer
    Quote Quote

  7. Mark Phelps
    Posts : 1,379
    Win7 Pro 32-bit, Win8 Pro 32-bit
       New #5

    Is there any way I can back up my files?
    Most likely not.

    There are some data recovery apps that might work. One free one is Recuva. One you can download and try for free is RecoverMyFiles. But in both cases, you need to stop using the drive, connect it to a working PC, install the data recovery app on that PC, and see what works.
      My Computer
    Quote Quote

  8. DKnowWD
    Posts : 4
    Windows 7 Professional x64
       New #6

    Hello there Riruka,

    It could also be a power issue. I would recommend you to try your WD My Book with different USB and power cables.
    Do you see the device in Disk Management? As Mark Phelps alreadey suggested, you can try to test it with the WD Data Lifeguard Diagnostic tool and see whether it detects some issues.

    If nothing helps and the information stored on the device is important, I would advise you to contact some of the WD's data recovery partners. It is probably the most reliable way to get your data back. Keep in mind that using third party software may further damage the drive or corrupt the data.

    Useful links:
    WD's KB article on the issue: WD external hard drive makes a repeated clicking sound
    DLG Tool: WD Support / Downloads / Other Products / Data Lifeguard Diagnostic for Windows
    WD's Data Recovery Partners: WD Support / Data Recovery Partners

    Hope this will help,
    D_Know_WD
      My Computer
    Quote Quote

 

  Related Discussions
So I've got a problem,I changed my case 2 days ago and everything went great,all working as it should be.Up until an hour ago,when the lid got stuck in one of the little clips so after a quick bang it went in.But then I lost my picture on both monitors. So I went to investigate,I ended up...
When a sound plays on the computer, it makes a funny clicking noise at the end of it almost like it has got stuck- The problem can be temporary solved by changing the audio settings but when you log off and back on the problem still persists. Any ideas? Does it on several different machines!
clicking sound
in General Discussion

every time I change sceens I get a clicking sound . any ideas ??
Clicking Sound after Shutdown
in General Discussion

Hi, I have a strange problem. I have an Acer laptop with a Western Digital Hard Drive. I like the computer, however, when I shut the computer down it turns off and then makes a subsequent click sound. This sound is made when everything is seemlingly shutdown. I thought it may have been a...
Hello there! So.. I'm in a pickle with my machine and Windows 7 after this latest update. On startup I get an error from MMDevApi.dll saying that it might not run on Windows or... something else. This also occurs anytime a program tries to use the sound card ie. WoW, Yahoo IM, Live IM, SL, etc....
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 15:33.
Find Us