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Laptop battery draining when laptop is shut down
I have an HP Probook 4540S.
I don't use it that often and when I put it away, I make sure the battery is at 100%.
Today, I went to use it, and it would not power on.
I plugged in the A/C adapter and it powered up and showed the battery at 0%.
I called HP and they said that is normal and if I'm not going to use it for more than a week, to remove the battery.
I went to the HP forum, and they said just the opposite- The Mod said it has to be a software problem or a crappy battery.
Which is correct and would removing the battery when not using it be okay?
Thanks,
Paul