Acer Aspire 5738z crystal eye webcam not responding


  1. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
       #1

    Acer Aspire 5738z crystal eye webcam not responding


    Hi
    I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

    I ran a compatibility test and the result is 'Incompatible Application' ???
    I tried to update the drivers and it said it was up to date.

    Any help with this?

    Thanks.
    Neil
    Attached Thumbnails Attached Thumbnails Acer Aspire 5738z crystal eye webcam not responding-capture-acer-webcam.png  
    Last edited by jonesnewton; 01 Nov 2009 at 02:59. Reason: Add info
      My Computer


  2. Posts : 11,408
    ME/XP/Vista/Win7
       #2

    jonesnewton said:
    Hi
    I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

    I ran a compatibility test and the result is 'Incompatible Application' ???
    I tried to update the drivers and it said it was up to date.

    Any help with this?

    Thanks.
    Neil
    Hi

    Follow the links on the screen.
      My Computer


  3. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       #3

    theog said:
    jonesnewton said:
    Hi
    I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

    I ran a compatibility test and the result is 'Incompatible Application' ???
    I tried to update the drivers and it said it was up to date.

    Any help with this?

    Thanks.
    Neil
    Hi

    Follow the links on the screen.
    Hi,

    but it does not go anywhere, only to suggest get remote assistance or other help from MS and they go nowhere.
    Last edited by jonesnewton; 01 Nov 2009 at 13:25.
      My Computer


  4. Posts : 11,408
    ME/XP/Vista/Win7
       #4

    jonesnewton said:
    theog said:
    jonesnewton said:
    Hi
    I can open the webcam, take pictures and also start to record a video, but when I stop the video it says its not responding, so I have to close it with task manager. After when I reopen it the video is there, but every time I try to video it does the same. The sound is there but distorted?

    I ran a compatibility test and the result is 'Incompatible Application' ???
    I tried to update the drivers and it said it was up to date.

    Any help with this?

    Thanks.
    Neil
    Hi

    Follow the links on the screen.
    Hi,

    but it does not go anywhere, only to suggest get remote assistance or other help from MS and they go nowhere.
    Try the Acer web site:

    Acer Europe - Service & Support, Drivers & Utilities, Downloads
      My Computer


 

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