Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Audio USB Devices showing under Other Devices in Device Manager

02 Sep 2014   #1

Windows 7 Home Premium x64
Audio USB Devices showing under Other Devices in Device Manager


I have two USB audio devices that I cannot seem to properly install drivers for.
Focusrite Scarlett 2i2 & KORG MicroKONTROL

I am in communication with both product tech support teams but so far they have not offered a successful solution. As the same issue is occurring with multiple devices I thought it might be an OS issue.
I run Win 7 Home Premium x64

The problem is as follows:

The product drivers install correctly without error. However, instead of showing up in the Device Manager in either USB Controllers or Sound Controllers they both show in Other Devices with a yellow exclamation mark.
I have tried the following fix from this site (USB Driver - General Fix for Problems) and this actually enabled me to access a portable HDD that wasn't working, but it didn't fix the issue for my 2 audio devices.
I have also tried right clicking on the devices in Other Devices, selecting Driver Update. I then find the correct drivers listed but when I hit install I get the following error message on both:
"Windows found driver software for your device but encountered an error while attempting to install it. One of the installers for this device cannot perform the installation at this time."

Any suggestions would be greatly appreciated.
My System SpecsSystem Spec
03 Sep 2014   #2

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

Could it be the two devices are competing with each other and the driver installer gets confused? Details on the devices and the needs to use two of the same type probably would be helpful.
My System SpecsSystem Spec
03 Sep 2014   #3

Windows 7 Home Premium x64

Hi Berton,

Thanks for your response.
Sorry, maybe I should have been more clear. Neither devices works, whether plugged in singularly or simultaneously, so while they may be competing it doesn't explain why neither work at all.
Both drivers are the manufacturer's latest drivers and they install (apparently) perfectly so it shouldn't be the drivers for the hardware. Suspect it is an OS problem.
Also - both devices work on other computers, unfortunately just not mine
Any ideas would be greatly appreciated.
My System SpecsSystem Spec

03 Sep 2014   #4

Windows 7 Pro-x64

Suspect it is a PICNIC problem. The drivers need to be installed BEFORE installing the device(s). Uninstall the drivers and devices, reboot. Install the drivers before plugging the device(s) in. When the device is first plugged in, you should get a notice that Windows is installing the drivers.
My System SpecsSystem Spec
04 Sep 2014   #5

Windows 7 Home Premium x64

Hi Carwiz,

Thanks for your reply.

Neither device is "plug & play" and so both required me to download and install the drivers manually before plugging in the hardware...
My System SpecsSystem Spec

Thread Tools

Similar help and support threads
Thread Forum
Device Manager : Hidden Devices
How to Show and Access Hidden and Ghost Devices and Drivers in Device Manager This will show you the devices and drivers from programs you no longer use, it will free up some disk space, not to mention help resolve potential conflicts between drivers that are no longer needed. You do not...
Unknown Device in Device Manager/Show Hidden Devices
I have a Toshiba laptop, model L505-ES5018. I had Windows 7 Home Premium 64 bit installed on here, but decided to reformat my hard drive using Windows 7 Ultimate 64 bit. After the reformat was finished, I ran Windows Update and it found several items to download and install for me. I noticed...
Disconnected devices in Device Manager
How do I enable viewing of disconnected devices in the Device Manager? I have like 30 WiFi cards installed that I need to remove.
Hardware & Devices
No devices in device manager.
Hey there, When I open my device manager it doesn't show any devices. I've searched several websites but can't seem to find a solution for windows 7 Ultimate that works. Someone have a idea on how to solve this problem? Kind regards, Asterix058
Hardware & Devices
Device Manager - smart devices
Hi, Have this in device manager - something to do with smart devices I believe - anyone else come across this? Thanks SIW2
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:39.
Twitter Facebook