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Windows 7: Need help to recover 'WD MyPassport Ultra 1TB' external HDD! Please!

05 Sep 2014   #1

Windows 7 Home Premium 64 Bit
Need help to recover 'WD MyPassport Ultra 1TB' external HDD! Please!

I have a huge problem right now. I have a work project I'm working on which includes a video for promotional purposes.
I have this external hard drive where I place every clip, movie, video, files for certain projects and/or photos. A few days ago, after recording the last scene, I moved all the clips over to my WD My Passport external HDD to keep everything in one place, and I was just sitting down to edit the clips I have been recording into this little video. I turned on my computer and couldn't find the icon for the external HDD anywhere. It's gone. I know that it is plugged in, and the computer knows that it's plugged in because it says ''The Installation was succesful'' or something like that.

The guys I have been filming are always busy, so recreating the scenes is next to impossible.

I need urgent help! The video needs to be ready by Wedensday, September, 10th 2014.

Here is what my controlpanel, computer management, partition recovery wizard and external HDD looks like:

[1] This is the control panel. As you can see, the computer has detected the device. (Some text is in norwegian, sorry..)

[2] This is the computer management page. Disc 1 should be the ''My Passport'', but it doesn't show as what it is. It says ''Unknown'' and ''Not Initialized'' in norwegian.

[3] This is what the Partition Wizard page looks like. It shows the information of the internal hard drive, but it doesn't want to show the external one.

[4] This image show what happens when I try to recover the disc 1. It, somehow, automatically tries to recover the internal hard drive (C, which I don't need recovered.

[5] And finally, this is what my external HDD looks like. If you have encountered the same kind of problem, please help me, I'm desperate.

If you need more information about my problem in order to help me, please just ask, and tell me if you notice if I've done anything wrong. I need help!


My System SpecsSystem Spec
05 Sep 2014   #2

Windows 7 Professional X64

Try this :

Right click on drive and click "drive letter" (in pic)

Click Add and OK.

Attached Images
Need help to recover 'WD MyPassport Ultra 1TB' external HDD! Please!-discmgmt-pic-9-4-14.png 
My System SpecsSystem Spec
05 Sep 2014   #3

Windows 7 Home Premium 64 Bit

What picture are you refereing to?
My System SpecsSystem Spec

05 Sep 2014   #4

Windows 7 Professional X64

The one in my post.

It shows the page that opens when you right click the drive in discmgmt and select drive letters and paths.
My System SpecsSystem Spec
05 Sep 2014   #5

Windows 7 Home Premium 64 Bit

Oh, right, well as you can see in picture 2, the disk wont show, so i can't right click it
My System SpecsSystem Spec
05 Sep 2014   #6

Windows 7 Professional X64

Try another usb cable.
My System SpecsSystem Spec
06 Sep 2014   #7

Windows 7 Professional x64
Mac formatted?

I have a My Passport as well and was just curious as to when you copied the files over to this hard drive, was it connected to a Mac? Or did you copy them directly from a video camera? Where did your original video files come from? I am actually having major driver issues with a My Passport drive as we speak but those were completely my fault, haha, so I can sympathize.
My System SpecsSystem Spec
07 Sep 2014   #8

Linux CENTOS 7 / various Windows OS'es and servers

Hi there

Might be a silly suggestion but sometimes even these devices need a bit more power than the USB port can provide.

Try plugging into what's known as a "Charging Port" on a laptop (those that have MORE power supplied to the port) or even into a powered USB2 Hub (OK the speed will be slower but you are trying to recover data which is the primary goal rather than speed).

This can sometimes fix "recalcitrant" drives -- not always but worth a shot.

My System SpecsSystem Spec

 Need help to recover 'WD MyPassport Ultra 1TB' external HDD! Please!

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