"Quick test on drive 1 did not complete" error on my WD Black Caviar

"Quick test on drive 1 did not complete" error on my WD Black Caviar

Hello!

I was running WD diagnostic tool on my Black Caviar 2TB and after just a few seconds of Quick Test I got this message "Quick test on drive 1 did not complete!" in window pop-out. Here is the full message:



After that I tested my HD with HD Tune Pro and these are the results:

Reading Test




Error Scan (still in progress...)




Error Scan (performed back in March 2014)



Helath Info




As you can see there is 1 bad sector which is still there after reinstalling my Windows 7. Could this be my problem? I read on various forums that 1 bad sector for large hard drives is nothing? I do not know if this is true? Is my Black Caviar dieing?

My PC with Intel 2500k is very slow and performs really bad. Every time I try to open internet browser, or any other program my PC takes time to open an application and my HD has that "grinding" sound like it is searching for the files, very similar to Anti Virus scan sound. It is very annoying thing which last over 6 months, or even more. When I open folder full of pictures my pictures also are loaded slowly. You can clearly see on the screen they are loaded 10 by 10 while scrolling.

Today, while I was in "Safe Mode" loading essential drivers which you can see on the black screen after booting goes very slow too. From my previous experience Windows usually loads them very fast.

I tried to reinstall my Windows in a hope I will get better performance, but still my PC is very slow.

What do you suggest I do? Should I open RMA ticket for replacement? Am I eligible? Any tips would be great!

Hey there,

Status Code = 07 in WD Data Lifeguard Diagnostic means the drive fails to read part of the drive and it is likely to soon fail or it already started failing. Once a bad sector appears on a drive, it is highly likely that more would appear (the head would bounce off the physically damaged part and land on a different spot on the platter further damaging it and creating more bad sectors). You could try running chkdsk /r to try locating and isolating any bad sectors it finds, but this would only give you some time for backing up your data. I would advise you to replace that drive. Since it is from the WD Black series, it is likely that it is still under warranty (they usually come with 5 year limited warranty). I would check that and go for RMA.

I wouldn't imagine the slow performance would be only because of the drive. I would do a run-in test to check the CPU, RAM and GPU to make sure they are all OK.

Hope this helps,

Captain_WD.

As you can see there is 1 bad sector which is still there after re-installing my Windows 7. Could this be my problem? I read on various forums that 1 bad sector for large hard drives is nothing?

Click to expand...

One bad sector is enough to affect system performance contradictory to common belief. I have seen several examples in my line of work. I would also recommend replacing the disk as it is not reliable to save any important data in it anymore. However you can run an "Extended Test" with the DOS version of "WD Data Lifeguard Diagnostics" to fix the bad sector ( forced remapping) and the disk will be reusable for non critical applications ( ie keeping a backup copy of not so important data , music or videos).


There might be additional issues which also contributing to the slow system performance. But the HDD is confirmed to be failing so you should fix/replace that before start looking for other hardware/software issues.

CaptainWD said:

Hey there,

Status Code = 07 in WD Data Lifeguard Diagnostic means the drive fails to read part of the drive and it is likely to soon fail or it already started failing. Once a bad sector appears on a drive, it is highly likely that more would appear (the head would bounce off the physically damaged part and land on a different spot on the platter further damaging it and creating more bad sectors). You could try running chkdsk /r to try locating and isolating any bad sectors it finds, but this would only give you some time for backing up your data. I would advise you to replace that drive. Since it is from the WD Black series, it is likely that it is still under warranty (they usually come with 5 year limited warranty). I would check that and go for RMA.

I wouldn't imagine the slow performance would be only because of the drive. I would do a run-in test to check the CPU, RAM and GPU to make sure they are all OK.

Hope this helps,

Captain_WD.

Click to expand...

Thx for the help!

I just checked Western Digital RMA page and found out that my product is "Out of the warranty". How is this possible when the production date on my hard drive label is 21. July 2011. I remember very well that it should have 5 years, so until 2016 it should be under warranty!

This is the reason why I bought it in the first place. I was expecting that I am going to get their top of the line and most reliable product with 5 years without any worries and now this...

SpecialOne said:

CaptainWD said:

Hey there,

Status Code = 07 in WD Data Lifeguard Diagnostic means the drive fails to read part of the drive and it is likely to soon fail or it already started failing. Once a bad sector appears on a drive, it is highly likely that more would appear (the head would bounce off the physically damaged part and land on a different spot on the platter further damaging it and creating more bad sectors). You could try running chkdsk /r to try locating and isolating any bad sectors it finds, but this would only give you some time for backing up your data. I would advise you to replace that drive. Since it is from the WD Black series, it is likely that it is still under warranty (they usually come with 5 year limited warranty). I would check that and go for RMA.

I wouldn't imagine the slow performance would be only because of the drive. I would do a run-in test to check the CPU, RAM and GPU to make sure they are all OK.

Hope this helps,

Captain_WD.

Click to expand...

Thx for the help!

I just checked Western Digital RMA page and found out that my product is "Out of the warranty". How is this possible when the production date on my hard drive label is 21. July 2011. I remember very well that it should have 5 years, so until 2016 it should be under warranty!

This is the reason why I bought it in the first place. I was expecting that I am going to get their top of the line and most reliable product with 5 years without any worries and now this...

Click to expand...

I would contact our support here: WD Support and ask what happened. It is a limited warranty that may vary depending on different countries, the place where you purchased it and if it came with a bundle or a whole computer.

Captain_WD.