usb keyboard and mouse turn off when windows starts normally


  1. momodragon
    Posts : 2
    windows7 ultimate
       New #1

    usb keyboard and mouse turn off when windows starts normally


    hi
    I have this strange issue.

    I am using a razor usb keyboard and a razor usb mouse and they worked fine. Until I moved and after unpacking the pc both keyboard and mouse turn off when windows7 starts.
    They both do work in the boot sequence.
    And they do work when I start windows in safe mode.

    Same is true for my cintiq, which also uses the usb port to connect.

    I already went into the bios screen, and the usb legacy support is enabled.
    I am not sure if I have Win7Sp1 installed or not.

    any help greatly appreciated.
    thanks
    B.
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  3. Berton
    Posts : 1,519
    Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
       New #2

    I am not sure if I have Win7Sp1 installed or not.
    Click Start, right-click Computer/My Computer/My PC and choose Properties, will give what is needed. And it should show either Windows 7 and the version name such as Ultimate or Windows 7 Service Pack 1. There is no SP2, yet.
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  4. JBmorris
    Posts : 153
    Windows Vista Business 32bit
       New #3

    Berton said:
    I am not sure if I have Win7Sp1 installed or not.
    Click Start, right-click Computer/My Computer/My PC and choose Properties, will give what is needed. And it should show either Windows 7 and the version name such as Ultimate or Windows 7 Service Pack 1. There is no SP2, yet.
    You could also Try searching winver in the start
      My Computer
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  6. momodragon
    Posts : 2
    windows7 ultimate
    Thread Starter
       New #4

    I started in windows safe mode and looked up the information.
    It's

    windows7 ultimate SP1

    does that help?

    thanks
      My Computer
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