urgent help with hard disk doing wrong . please

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Where can I download the - Datalifeguard Diagnostics for Windows ?

Datalifeguard Diagnostics for Windows -

As I suspected you are seeing something outside your system. Your external drive and My cloud seem to be interconnected in some inexplicable way. I have no idea whatsoever about it and so can't visualise or advise anything.

My cloud now not connected any more! the test done without it.

Just tried to copy there but stopped immediately. But the quick smart test take very long - over 30 min and didn't finish yet. what should I do with?

It is very strange that it recognizes an old connection WD hard drive that very long ago its not in use (and not working at all)

Just as an analogy:

Most Western Digital drives come with an obnoxious Smartware.When Smartware is installed on the computer, that smartware and external drive are interconnected in someway which modifies the behaviour of the external drive. When that connection is broken and you try to use that external drive on another computer, that external drive is not going to behave the same way as would other normal external drives. Is it faulty? Unless I know in what way Smartware has altered the behaviour, I won't be able to give a solution to undo that and make it behave as a normal external drive on the other computer.

In the sameway here, when that connection is broken and you do the tests I can't say whether that truly reflects the state of the external drive.The periodic appearance and disappearance makes me feel that there is indeed an interdependency of some sort..

Wait to see if someone else has truly understood your My cloud connection and your system and give any advice. There may be many users using cloud.

I am not using the cloud. I don't have it now. Just tried it and remove it from the computer.

My dear friend,

I just made a quick run-thorough on Western Digital My Cloud.

It has only one 2TB cloud drive WDBCTL0020HWT. The My cloud Windows application is intended to run with only the My cloud drives.

Your 2TB My Passport Ultra is definitely not a cloud drive. That being the case, I do not understand how and why you installed it and ran it on your Passport Ultra.

It is quite possible that that application - intended for use with only My cloud drives - could have made some irreversible changes on that non-designated drive. Just uninstalling that my cloud application may not reverse the changes made in the external drive and your problem/s may be directly attributable to this.

I would advise you to take up the matter with WD Technical Support and check what best could be done.

In this my concluding post on this thread, I am sorry to state,

You have not stated your problem clearly to start with, saying you have been trying My cloud application on your Passport Ultra and encountering these problem/s. Only in post #38 you came out with My cloud for the first time even though much before, it was pointed out that the data you see seems to be coming from elsewhere. This thread would have come to an long back but for that and we wouldn't have wasted this much time on this..

Good luck in your endeavour to get your passport back.