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Western Digital 1TB External Hard Drive Failing
Hello, thanks for taking the time to read this.
I enjoy making short films as a hobby and I run a couple YouTube channels that I upload to frequently. I went to open up one of my project files in Sony Vegas Movie Studio but for some reason, it took ages to open up. I had to sit there for a minute or so just for the program to begin and once it opened it took maybe two more minutes to open the project file.
The program was running really slowly and it was sluggish to try and edit anything. At first, I assumed it was a problem with my computer. It had been working just fine the day before so I rebooted the computer and tried again only to confront the same issue once more.
I have a 1TB HDD in my computer and a 1TB Western Digital External HDD that I use to store most everything that had to do with my films. I always have the External HDD plugged into my computer.
Anyway, the reason I think it's the External Hard Drive failing is because I noticed going into Windows Explorer that any time I would open a folder on the actual computer's HDD it would open just fine, but opening a folder on the External Drive would have me wait for about 20-30 seconds.
After this, I ejected and unplugged the External Drive and tried to open a Project File in Vegas that only used things stored on my computer and it loaded just as quick as always. So I would be lead to believe that the reason it was running so slow is because it was loading a Project File that used components stored on the External Drive.
I tried to move all of my film archives over to my computer from the hard drive but moving files is impossible. I let it run for an entire night and it had barely moved over 1% of the 332GB archives.
I've only owned the External HDD for about a year and a half and Western Digital's website says the product comes with a 2-year warranty.
I need help with getting my files off of this drive as they are very important to me and also how I could go about getting a refund/repair on my purchase.
Thanks,
Hicoga