Bluetooth dongle detected, items detected but not connecting.


  1. Posts : 7
    Win 7 Ult
       #1

    Bluetooth dongle detected, items detected but not connecting.


    Hi guys,

    I bought a bluetooth dongle off of amazon so I could use my bluetooth headset with my comp. Once plugged in it installs driver version 6.1.7601.17889 from microsoft and there are no yellow '?'s. When I look for devices it sees my headset no probs but will not connect, which it does instantly with phones / tablets etc.

    A very detailed search has brought me to the conclusion that it's a problem with the bluetooth driver, not the headset. Unfortunately there are no identifiers on the dongle itself but device manager seems to think it's:

    Device type: Bluetooth Radios
    Manufacturer: Cambridge Silicon Radio Ltd

    Is there anyway I can detect exactly the chipset in the dongle and get the correct drivers installed? Or am I barking up the wrong tree completely?

    Thanks.
      My Computer


  2. Posts : 3,371
    W10 Pro desktop, W11 laptop, W11 Pro tablet (all 64-bit)
       #2

    Have you tried contacting CSR? CSR PLC Customer Support
      My Computer


  3. Posts : 7
    Win 7 Ult
    Thread Starter
       #3

    I have indeed...no reply as yet (16 days and counting)
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Didn't your head set come with a dongle?

    Could you post the sites where we can see your head set and the dongle you bought?
      My Computer


  5. Posts : 7
    Win 7 Ult
    Thread Starter
       #5

    It did not. It's a bluetooth headset for hands-free and the like. My phone dislikes having dongles jammed into it :)

    Dongle http://www.amazon.co.uk/gp/product/B...ilpage_o05_s00

    Headset http://www.amazon.co.uk/gp/product/B...ilpage_o09_s00

    Cheers.
      My Computer


 

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