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Windows 7: Bluetooth dongle detected, items detected but not connecting.

12 Nov 2014   #1

Win 7 Ult
Bluetooth dongle detected, items detected but not connecting.

Hi guys,

I bought a bluetooth dongle off of amazon so I could use my bluetooth headset with my comp. Once plugged in it installs driver version 6.1.7601.17889 from microsoft and there are no yellow '?'s. When I look for devices it sees my headset no probs but will not connect, which it does instantly with phones / tablets etc.

A very detailed search has brought me to the conclusion that it's a problem with the bluetooth driver, not the headset. Unfortunately there are no identifiers on the dongle itself but device manager seems to think it's:

Device type: Bluetooth Radios
Manufacturer: Cambridge Silicon Radio Ltd

Is there anyway I can detect exactly the chipset in the dongle and get the correct drivers installed? Or am I barking up the wrong tree completely?


My System SpecsSystem Spec
12 Nov 2014   #2

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)

Have you tried contacting CSR? CSR PLC Customer Support
My System SpecsSystem Spec
12 Nov 2014   #3

Win 7 Ult

I have reply as yet (16 days and counting)
My System SpecsSystem Spec

12 Nov 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1

Didn't your head set come with a dongle?

Could you post the sites where we can see your head set and the dongle you bought?
My System SpecsSystem Spec
12 Nov 2014   #5

Win 7 Ult

It did not. It's a bluetooth headset for hands-free and the like. My phone dislikes having dongles jammed into it



My System SpecsSystem Spec

 Bluetooth dongle detected, items detected but not connecting.

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