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Windows 7: Bluetooth USB dongle stopped working

17 Nov 2014   #1

Windows 7 Ultimate x64 SP1
Bluetooth USB dongle stopped working


My girlfriend has a no-name bluetooth usb dongle (she bought it some time ago since her laptop came without the bluetooth integrated and she needs it to access stuff on her cellphone). It worked perfectly on her Windows 7 machine until recently. Now, by looking into the Device manager this is what we see:

And now when she connects the dongle to the USB port it does't work. I've tested it: I connected the dongle to my old XP machine and there it worked fine - and instantly. So the thing itself is OK.

I tried uninstalling the devices from her computer but when they reinstall it says that the driver installation was unsuccessful. I also tried seraching for the driver by the Hardware ID but found nothing that would work.

Do you guys have any idea how to fix this?

Thank you!
My System SpecsSystem Spec
17 Nov 2014   #2

Windows 7 ultimate 64-bit

This almost sounds like its a hardware related glitch withe the dongle; especially if it wont install the drivers successfully
My System SpecsSystem Spec
17 Nov 2014   #3

Windows 7 Ultimate x64

Have you looked to see if the Bluetooth service is enabled. Start/Run then type Services.msc and see if it's enabled
My System SpecsSystem Spec

17 Nov 2014   #4

Windows 7 pro 64bit

do you by any chance have another windows 7 you can try it on if you do see if it works there if it does then you know its an issue with her computer itself that isn't excepting it and if it doesn't then it is an issue that it is having with windows 7.
narrow it down from there let me know :)
My System SpecsSystem Spec
17 Nov 2014   #5

Windows 7 Ultimate x64 SP1

Yes, the Bluetooth service is enabled.

I will tell her to try it on her mum's Windows 7 computer but I'm 99% sure it will work fine. I'll report back soon.
My System SpecsSystem Spec
18 Nov 2014   #6

Windows 7 Ultimate x64 SP1

OK, I solved the problem by doing what's written in the point 9 here:
Error: Bluetooth peripheral device driver not found - Microsoft Community

If anyone has a problem like I did I suggest you to try the same. :)
My System SpecsSystem Spec

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