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Windows 7: Windows 7 compatability

04 Nov 2009   #1
Bill Gadd

Windows 7 Ultimate
 
 
Windows 7 compatability

I have Windows 7 and XP running on same machine, different drives. XP recognises all devices but Windows 7 cannot see my HP Deskjet DJ1460 printer and Xerox One-Touch Snanner 4800. Can anyone help, as I have installed the very latest HP driver foor Windows 7.


My System SpecsSystem Spec
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04 Nov 2009   #2
Adrian

 

Quote   Quote: Originally Posted by Bill Gadd View Post
I have Windows 7 and XP running on same machine, different drives. XP recognises all devices but Windows 7 cannot see my HP Deskjet DJ1460 printer and Xerox One-Touch Snanner 4800. Can anyone help, as I have installed the very latest HP driver foor Windows 7.
Good morning Bill, welcome to the windows 7 support forum.
Your issue suggests an incomplete installation on Windows 7.
I suggest the following.
  • Disconnect/remove the printer from your pc.
  • Remove/un-install any HP software from your system.
  • Reboot your system back into Windows 7
  • Reconnect your printer and Windows should detect new hardware/printer
  • After Windows 7 installs the printer run a test print.
My System SpecsSystem Spec
05 Nov 2009   #3
Bill Gadd

Windows 7 Ultimate
 
 
Incompatability?

Thank you for your welcome suggestions, unfortunately they did not work. This was because, after a bit more fiddling I decided to try another device to the USB port and found that it didn't work either. The port is one of 4 on a PCI card. Plugging my 2 non-recognised devices into my Mainboard USB ports gave instant recognition. Problem solved.

Again, Thank you for your prompt and informative reply.

Bill Gadd
My System SpecsSystem Spec
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 Windows 7 compatability




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