Enable test mode to solve USB problems?

@CompGeek: I asked Crabby to confirm before executing. That seems to have translated into confirmation from me.

@Crabby: You don't need to wait for me to confirm, wait for a response from the person driving the bus at the time. Sorry I wasn't clearer on that. But the step-by-step, confirm process still worked :)

Are we waiting for someone to say Yes, hit the enter key?

I suppose CompGeek is looking at the information we posted. I had a technical issue attaching the sig.txt output to post# 180, it disappeared.

Slartybart said:

here's the post with the devmgr and sig.txt
I 'quoted' it because I can't see a post# to grab a shortcut
Crabby - if you don't know this already, you can click the orange blob on a quote title bar to take you directly to the quoted post

..... never mind, I can see the post# now ..... ain't technology wonderful

I went back to the Dell (win7 x64 Intel) and reattached it - still not there........ hmmmm
I mucked about for a minute or two until I definitely saw it in the preview and could open it. Now there are two, one inline and one at the bottom - they should be they same - pick one or the other - I'm leaving it alone for now.

Bill
.

CompGeek is driving, so we wait.

So that no one has to look back for this information, I'm bringing it front and center.

HP Pavilion dv7-7012nr: Product home

• Drivers & Software
  
• Manuals
  • Service Guide (PDF)
    
  • User Guide (PDF)
    
  • Product Specification sheet

Reports and other information produced on Crabby's machine.

Speccy: Snapshot
Sysinternals Signature Check: Sigtest.txt
..... and for comparison: Slarty's sigchk

---

Did you run Windows Update before we changed gears / drivers?
We were discussing the Touchpad update and how to avoid installing it by hiding the update at that time.

I'm not asking you to do that now, just want to know if it was done.

Thanks,

Bill
.

Crabby,

65 degrees ? Cold??? If only my house was that warm! :)

Thanks for the update on Windows Update - good to know the status is up-to-date (sans the touchpad)

I PM'd CompGeek about his work on the issue and he said that the malware scans will not interfere with what he's doing.

I guess I'm driving the bus again, unless you want a turn.

Please go ahead with both malware scans. If the tutorial isn't clear, then complain to the author.
Post screenshots if you need help - thanks

The scans I want you to run are in these tutorials:

• Kaspersky TDSSKiller: Detect / Repair TDSS Rookits
• Malwarebytes Anti-Malware Free
  
  Don't worry about the VirusTotal part in either (unless you want to), but please post the logs

As CompGeek said in our PM, the scans won't fix the issue.
To which I replied, You're correct, but it will prevent any malware, if it exists, from corrupting the files after you fix them.

So yes please run both scans

You can hit the enter key any time you wish.

Bill
.

I might have found something that you can do after the scans are completed and the all clear signal is given with regards to malware. It looks promising, but I'll wait for the scan results before doing further research - it's to much to do right now.

If it gets up to 70 degrees - go paint.
The scans are pretty much push button, start them up and go do something else.
If they need user input, the screen will still be there waiting patiently when you return.

Neither scanner normally runs very long but I want to let you know that each scanner might take a few hours based on the full MSE scan you ran the other day. MSE normally runs fairly fast too, even a full scan should not have taken that long. Every system is different though, especially yours at the moment.

We'll be here.

Did you hit the enter key? Go ahead and run the scans.

Bill
.

You're in the check for malware phase of trouble shooting the issue.
I need to remember that malware can hide in a few places and be easily resurrected a few ways.

One of the places it can hide is in the hibernation file and another is in Restore Points
To avoid one of those vicious cycles I want you to do two things.
You can do these even if the scanner is already running.

• Disable hibernation
  Launch an elevated Command Prompt (right click, Run as administrator...) and enter:
  • powercfg /h off
  • exit
  
  
  
• Turn OFF System Restore
  System Protection - Turn On or Off
  Follow steps 1 through 6, then do step 9
  (C:) is probably the only drive with Protection turned on - if any other drive is On, please let me know, but do turn it off for (C:)
  The image in step 10 might confuse some people because it is generalized for any of the steps
  For this exercise, you want to click the Turn off system protection radio button
  
  This action deletes all Restore Points, which is ok for now. When your system is either repaired or I've exhausted the options I know about, there are a few housekeeping chores that need to be done anyway, just add turning protection on again to the list.

The intention of these actions are to prevent any malware from having an easy return path.
IF there is malware, then it could be resurrected from the hibernation file or a Restore Point.

Only restart if a scanner is not running
- if one of the scanners is already running, let the scan finish before restarting the machine.

IMO Fully understanding Windows drivers is a black art. At best, I'd say my knowledge is a "lighter shade of grey".

I'm not sure how successful this exercise will be to fix the problem - but I'll explain what i know about things like driver signing, driver packages and staging, and the DriverStore... so you might at least still find this exercise useful.

I should also mention I pick up niece at the airport this afternoon and she'll be around for 5 days. So my time on the thread will be limited at times..

That said, Slarty could you download and run the zip script i provided back in post #114. Attach the output. You can also download the x64 version of SearchMyFiles tool from Nirsoft

You'll be using it (along with Crabby) a bit later.

/* EDIT */
I can save some time and have you both please do the following. Crabby and Slarty please do the following:
> Run SearchMyFiles
> Click Reset to Default (clears any prior search params)
> Browse Base Folders and set to C:\Windows
> For Files Wildcard enter usbehci.sys then click Start Search
Your sample output will look something like below. Please give me a snapshot of the output and I'll explain what we're seeing in next post. (Please be SURE to expand the Folder columns so the full names of all folders are visible)