Enable test mode to solve USB problems?

Slartybart · 17 Jan 2015

Sheila (aka Crabby),

Create install media

Download the Windows 7 USB/DVD download tool
Select [Run] on the download action bar to install the utility
Download Windows 7 Home Premium x64 SP1 U (media refresh) from the official Microsoft source
The download action bar for the ISO is presented at the bottom of your browser
Select [Save] on the download action bar
the default save location is your Downloads folder
You have to use the tool above to create the install media. Some people think they can just copy it to a disc - you can't.
Run the Windows 7 USB/DVD Download tool to create a DVD with Windows 7 SP1 install on it.
It's fairly straight forward:
Tell it where the ISO is. example: C;\Users\Dad\Downloads\X17-58997.iso
Tell it what type of media you want to create: select DVD
Label the disc: Windows 7 SP1 U x64 (Home Premium)
Put the disc in a safe place for now, you might need it for a later step

Let me know when you have the disc created or if something isn't clear.

Hit the enter key when ever you're ready.

Bill
.

CrabbyRightNow · 17 Jan 2015

The download is taking a very long time. I probably won't have it on disk until later tonight. I have a rather slow DSL connection.

ComputerGeek · 17 Jan 2015

I found Crabby is running a more recent USB driver version then Slartybart. Though, that wouldn't be the cause of the driver signing problem. (But explains why my attempt to compare results between the two machines was so different)

Tip: Crabby, (see my snap shot below) In case you aren't already aware - you can copy/paste between a browser window and a command prompt window by right clicking the title bar of the command prompt window, select Edit. You'll get Copy/Paste options. It can save time/error so you don't need to manually type in loooong commands like the 2nd one below :)

Click Start, point to All Programs, and then click Accessories.
Right-click Command Prompt, and then click Run as administrator.
If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
In the command prompt window, first type (or copy/paste) the command below to stop Cryptographic Services, and then press ENTER
Code:
```
net stop cryptsvc
```

Type (or copy/paste), and then press ENTER

Code:

esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

If the integrity check on the security catalog database is successful, Integrity check successful will be displayed in the command prompt window.
Type command below to re-start Cryptographic Services, and then press ENTER

Code:

net start cryptsvc

CrabbyRightNow · 17 Jan 2015

Bill, it downloaded and I have created the disk. Awaiting next instructions.
Went to see the movie "American Sniper" today. Very intense.

CrabbyRightNow · 17 Jan 2015

I didn't know about the edit function. Good to know.
Here is the screenshot.

CrabbyRightNow · 17 Jan 2015

Forgot to upload. Here it is.

Slartybart · 17 Jan 2015

Now we're talkin'

Shiela has an install disk if it is needed.

If you feel up to it, please run steps 2, 4, & 7 in this guide:
How to easily clean an infected computer (Malware Removal Guide)

You've already executed the other scanners and do not need to run them again
(SKIP step 6: RogueKiller. It has shown some issues on some machines. It's a good tool, but I'd rather be available when you run it. Just in case your is one of those machines)

I have the identical instructions, but can't lay my fingers on them at the moment.

There is one caveat: post any logs here. The good folks over at Malwaretips won't have a clue as to what you have already done.
Thanks

Jerry is verifying the integrity of security catalog (which looks good if I read it correctly)
-> these are commands I don't know Jerry, thanks

There seems to be a lot of newer things. I suspect the tech shop, but have no evidence, other than Sheila's reluctance to flash BIOS.

Since Sheila doesn't have install discs for her applications (correct me if I'm wrong on that) I have to rule out a Repair install. That would essentially make Windows blind to the applications. The applications would still be on the disk, but Windows wouldn't know about them.

I have to rule out a Repair Install since it will not replace the System drivers

Information

This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.

I have to head out in just a few minutes.

I'll check back in the morning.

Bill
.

ComputerGeek · 17 Jan 2015

Slartybart said:

Since Sheila doesn't have install discs for her applications (correct me if I'm wrong on that) I have to rule out a Repair install.

Bill, you might double check with the OS experts on the forum, but I'm pretty sure (98%) that a Windows repair install doesn't affect installed apps. (It resets Windows options to defaults and replaces critical Windows OS files with original from repair disc)

Sheila, your security catalog data base looks OK.

Next thing I found interesting. Your sigcheck output file shows you're running USB 2.0 driver v6.1.7601.18251. I found this thread Windows 7 only gives me active USB ports when the DISABLE DRIVER SIGNATURE ENFORCEMENT is selected during system boot. (Someone with same problem running same driver version). I'm not sure what bearing those fixes might have on USB 3.0 as well (since they're new drivers), but one thing at a time.

Try Windows KB Update for Windows 7 for x64-based Systems (KB2923545) that helped one person. It's is a year old now and Windows might say it no longer applies, but give a try. If it fails, I can walk you through next steps to try

Code:

c:\windows\system32\drivers\usbehci.sys:
	Verified:	Unsigned
	Link date:	7:11 AM 9/4/2013
	Publisher:	Microsoft Corporation
	Description:	EHCI eUSB Miniport Driver
	Product:	Microsoft® Windows® Operating System
	Prod version:	6.1.7601.18251
	File version:	6.1.7601.18251 (win7sp1_gdr.130903-1532)
	MachineType:	64-bit
	Binary Version:	6.1.7601.18251

/* EDIT */
p.s. Thanks for the American Sniper review. I've wanted to see it. Glad to hear you give it an enthusiastic thumbs up!@

CrabbyRightNow · 17 Jan 2015

I'll pick this up in the morning. I wasn't sure what you wanted me to do, ComputerGeek. Just the Windows update? Does that update work with Windows7 Home Premium edition?

ComputerGeek · 17 Jan 2015

Yes. For now, just try running the Windows update (i provided the link in my post). It will either install or windows will say it's too old and no longer applies. It applies to all versions of 64 bit Windows

/* EDIT */
In fact, while you're at it, why don't you also try applying MS13-081: Description of the security update for USB drivers: October 8, 2013