Enable test mode to solve USB problems?

ComputerGeek said:

Bill, you might double check with the OS experts on the forum, but I'm pretty sure (98%) that a Windows repair install doesn't affect installed apps. (It resets Windows options to defaults and replaces critical Windows OS files with original from repair disc)
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Good call Jerry - you can be 100% sure. I checked the Repair Install tutorial

   Information

This will show you how to do a repair install (aka: in-place upgrade install) to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.

On the other hand ... I'll still have to rule out a Repair Install because it won't affect the system drivers. I was really hoping I was wrong on the applications and that it would be a hail Mary, but alas ... no.

I have corrected the error of my ways (the post you quoted). That's what happens when you're in a hurry

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Sheila,

Please follow these instructions - it creates a report that provides the big picture of you system devices.

There is nothing to install, this is a standalone application

1. Download DevManView x64
   • Select Save (default location is your Downloads folder)
   • Select Open Folder on the download complete bar
     • devmanview-x64.zip should be highlighted/selected
       -if it is not, then select it
     • Press enter or double click the file to open it in Windows Explorer
     • Select extract all
     • Accept the defaults pre-staged in the extract window
     • A new Windows Explorer will open
     • Double click the DevManView application to launch it
     • Answer Yes to the UAC prompt if it appears
   
   
   
2. In the DevManView application
   • Select the Options menu
   • Select the [i]Add Header Line To CSV/Tab-Delimited File option
     
   • Click anywhere on the main DevManView window
   • (Ctrl+A) Select all items in the main window
   • (Ctrl+S) Save Selected Items
     File name: DMV_YourProfileName
     Example: DMV_Slarty
     Remember the save location
     Save as type: Comma Delimited Text File (*.csv)
   
   
   
3. Place the CSV file in a zip folder and attach it on a post in your thread.

You can do this anytime, it's just a report.

Thanks,

Bill
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CrabbyRightNow said:

I think this update is already on my computer. Here is a screen shot I posted before. Looks like that update was installed in late December after I started having my USB problems.

Excellent Sheila,

I was jumping in and out writing a post and saw Jerry's suggestion. I was going to suggest that you look in the installed updates, but you thought of it before I finished writing my post.

I also looked at the other link Jerry posted, but need to read it all the way through. It talks about an issue with Signature Enforcement disabled - but that is one of the things we haven't tried yet. So it doesn't sound applicable at first glance. I'll read more....

I think that there is a little wording confusion - but I need to read (not skim) the recent posts. Jerry is pointing to specific stand alone updates and you asked about Windows Update (I think). Let me catch up some more.

As far as System Protection - I'd rather leave that off until all malware scanners are completed and your system is as clean as possible. This prevents accidentally restoring malware when (if) you roll back to a Restore Point. All of this presumes that there is more malware on your system. I suspect there is (524 found by Mbam) - but I don't think there's anything really malicious or harmful. I won't know until the other scanners finish (maybe you have already finished - nope didn't see anything about the scanners having been run).

Jerry, you're right again - let's see the big picture with DevManView.
You're only asking Sheila to run the msi, not Windows Update - right?

Bill
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You are beautiful!
G'nite and sleep well

We'll follow up in the morning to see if we can find a more permanent solution if needed.

You'll need to reinstall the USB 3.0 chipset from HP
reinstall USB chipset from C:\SwSetup\sp56164

I don't recall when I asked you to rename the SwSetup folder, so if it's not there, you can unpack the HP USB 3.0 driver again. The file name is still sp56164 but it's probably in your Downloads folder

If you can't find it on your machine, just download it again from HP
http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56164.exe

go ahead an install that - the unknown device should move to the USB and your USB 3.0 ports should work. If you get the code 52 - you know the workaround.

Good work and thanks for getting frustrated

Bill
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