Enable test mode to solve USB problems?

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  1. Posts : 131
    Windows 7 Home Premium 64 bit
    Thread Starter
       #291

    Should I reboot now or wait for your post?
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #292

    All USB ports are working, the mouse works in any port.
    This was accomplished by disabling Driver Signature Enforcement (DSE) in the Advance Boot options menu (F8 at boot)
    and installing the drivers (USB 2.0 worked first, then a few iterations and USB 3.0 worked)

    Normal boots up to this point have caused the issue to resurface (one or both drivers are flagged code 52 - unsigned driver)

    So now you want to see if the recent work, with the extra steps, corrects the issue in normal operation mode.

    Restart the machine normal mode - don't do anything about DSE, just let it boot all the way into Windows
    Finger crossed.

    Bill
    .
      My Computer


  3. Posts : 131
    Windows 7 Home Premium 64 bit
    Thread Starter
       #293

    None of the ports are working after regular bootup. 52 52 52 Dang it.
    Attached Thumbnails Attached Thumbnails Enable test mode to solve USB problems?-nothing-works-regular-bootup-jan-21.png  
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #294

    Anticipated that.

    Restart and disable DSE this time, hopefully all ports will work without having to go through the uninstall, reinstall cycle.
      My Computer


  5. Posts : 131
    Windows 7 Home Premium 64 bit
    Thread Starter
       #295

    DSE disabled. Now all USB ports working again. Device manager shows more hubs than the last couple bootups.
    Attached Thumbnails Attached Thumbnails Enable test mode to solve USB problems?-all-usbs-working-again-dse-disabled-jan-21.png  
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #296

    I have a few ideas to try and get this straighten out (requiring a lot of restarts, uninstalls, reinstalls), but I think it's a good time to try the Intel USB 3.0 driver.

    Give me a minute and I'll post that procedure.
      My Computer


  7. Posts : 131
    Windows 7 Home Premium 64 bit
    Thread Starter
       #297

    Okay.
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #298

    Disconnect all USB devices

    I could ask you to try a normal boot, but that's just me being curious.
    There is no need to restart.

    DSE should still be disabled after the previous boot - that's good for this install.

    Correction:
    Uninstall the USB 3.0 driver
    run DriveCleanup
    Restart - disable DSE

    Download the Intel(R) USB 3.0 eXtensible Host Controller Driver
    Press or click Save as
    Change the save location to your Downloads folder
    Keep the file name supplied in the field

    Press [Open folder] when the download completes
    Double click the Intel(R) USB 3.0 eXtensible Host Controller Driver zip folder
    Select Extract all
    Accept the default field entries

    A new Explorer window should open showing the extracted files
    Double click setup to install the driver

    Wait for Windows to think about the new driver - you should see the Driver Software Installation window
    - Please a screen shot if it is NOT a successful install

    Restart in normal mode - go straight to Windows, without any changes to DSE

    and.... does everything work?
    Last edited by Slartybart; 21 Jan 2015 at 12:41.
      My Computer


  9. Posts : 131
    Windows 7 Home Premium 64 bit
    Thread Starter
       #299

    Should I also delete the driver software in the first step?
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #300

    Good catch, it might work without uninstalling it, but let's make it as clean as possible

    Uninstall the USB 3.0 driver
    run DriveCleanup
    Restart - disable DSE

    After the restart: DevMgr should show the USB 3.0 device in Other devices (code 28 - no driver)
    Then install the Intel driver.

    Thanks for your keen eyes and attention to detail. I changed post# 279 to include that step.
      My Computer


 
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