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Windows 7: Black bars on printed pdf witih HP 4500e

27 Jan 2015   #1

Windows 7 Home Premium SP1
Black bars on printed pdf witih HP 4500e

The HP 4500 Envy all-in-one printer is new, replacing a defunct Canon Pixma. I received an electronic 1099 form, and printed it from my Foxit Reader program. To my dismay, the printed form was obscured by black bars in 4 places. Black bars on printed pdf witih HP 4500e-img_20150127_081641215.jpgThese do not show in the print preview, and after experimenting for some time, I can find no setting that accounts for the problem. I went online and tried reprinting the 1009 form from last year. The same problem occurred, but my hard copy in last year's records printed from Foxit but using the old Canon did not have the offending black bars. So far this is the only pdf with which I have a printing problem, but the fact that it occurs with the same form for two different years is puzzling and annoying. Any thoughts or help would be appreciated!

My System SpecsSystem Spec
29 Jan 2015   #2

Windows 7 Home Premium SP1

Considerable time online with HP support which included remote access to my computer was unable to resolve this issue. The tech seemed to believe that it was related to the site hosting the 1099, even though the same form had printed without problem from my previous printer. If the problem develops on any other form/pdf, I will have to explore this further. For now, however, printing the screen capture of the pdf will suffice.
My System SpecsSystem Spec

 Black bars on printed pdf witih HP 4500e

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