USB3 Problems - Can any one help?

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  1. Posts : 27
    Windows 7 64bit
       #1

    USB3 Problems - Can any one help?


    Hi Guys,

    Can any one help?

    I have an Asus P6X58D-E motherboard with two USB3 sockets on the rear. It’s works fine except when I plug 2 USB3 external drives in at the same time. The drives work fine, but only the first drive I plug in seems to work the other drive is dead. It doesn’t matter which drive I plug in first (in either socket) only the first drive plugged in works.

    My two external hard drives are My Passport 2TB.

    Thanks
      My Computer


  2. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #2

    Are these external hard drives self powered or are they powered from the USB 3 port. If they are powered by the USB port it's possible together they are drawing too much power for the USB to support so it's shutting down.

    You could look at getting a HDD caddy that is self powered for your HDD's as an alternative.
      My Computer


  3. Posts : 27
    Windows 7 64bit
    Thread Starter
       #3

    Yes, both external hard drives are USB powered. How do I get around this? I know I could plug one of the drives into a USB2 socket, but the transfer rate is down to just 31.7MB/sec.

    I have to copy over 1.8TB of data!

    Thanks for the reply.
      My Computer


  4. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #4

    You could look at a USB 3 hub that has a dedicated power supply, that is, it has it's own power supply & does not rely on the computer for power. They also have multiple USB outlets on them as well.

    As I am in Australia there is not much point in me advising you where to buy such an item. If you have a good computer shop nearby, you call in & talk to them about it & they should be able to advise you & also supply it, if it suits your needs.
      My Computer


  5. Posts : 27
    Windows 7 64bit
    Thread Starter
       #5

    I’ve bought a 7 port powered hub to overcome my problem. The thing is, it doesn’t work all the time as it should.

    The hub is plugged into one of the 2 USB 3 sockets on the back of my computer. Now, sometimes when I boot-up Win7 gives me a message in the bottom right of the screen saying that this device will perform better if plugged into a USB 3 socket.

    This doesn’t happen all the time, like 1 in 3 boots. Is there a way to refresh the USB 3 sockets?

    Can any one help?

    Thanks

    Jess
      My Computer


  6. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #6

    Have a look in Device Manager, accessible through Control Panel, & have a look through all devices & see if you hub is listed, particularly in the USB Controllers section, right click on it & see what options are listed. There may be a driver update that you could try.

    Get back here if you have any problems or need more info.
      My Computer


  7. Posts : 27
    Windows 7 64bit
    Thread Starter
       #7

    Thanks for the help.

    This is what I see. What exactly am I looking for?

    http://i775.photobucket.com/albums/y...ps9ocouvau.jpg

    Please let me know.

    Jess
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    If I had 1.8 TB of data to transfer I would use the Sata ports on the motherboard.
    All you would need is a extra cable.
      My Computer


  9. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #9

    That's a good suggestion from Layback Bear. Are you sufficiently familiar with computers to be able to open the case & connect a couple of cables to the motherboard & hard drive.

    You have mentioned copying over 1.8Tb. Is this from your main operating system hard drive or from one of the 2 external hard drives to the other.
      My Computer


  10. Posts : 27
    Windows 7 64bit
    Thread Starter
       #10

    The data is on one of the two 2TB ‘My Passport’ external hard drives and I need to copy the data to the second external hard drive to keep a backup. I tried plugging them both in to my computer but a power problem stopped me, hence the new powered hub.

    I could of course copy all the data to an internal hard drive and then back onto the second hard drive. I just thought is was easier and quicker this way. I like the idea of have both drives online at the same time so that I can copy data off my C: to both external drive for safe keeping.

    I just don’t understand why Win7 (or my hardware) thinks the external drives are USB2.

    Thanks

    Jess
      My Computer


 
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