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Windows 7: drive fallen and clicking sound want to recover data

18 Feb 2015   #11

Windows 7 Home Premium 32 bit

:) What whs has shown is for writing a bootable ISO to a pen drive and boot it.

For running the DOS version of Datalifeguard diagnostic for DOS, one has to create a bootable DOS pen drive. It can be FreeDOS or MSDOS.

Anyway, whs, you gave a good picture base on which I can buildup. ( I was too lazy to do a pictorial version. And that also explains why I do not write tutorials. I can only be a freelancer by temperament, writing as and when required. :))

1. If your pen drive is attached when you run Rufus, the first field ( Device) would show the attached pen drive. ( It is recommended that you unplug all other pen drives and USB HDDs and keep plugged in only that pen drive you want to be the MSDOS/FreeDOS bootable pen drive.)

2. In the second field leave it at MBR ( You have to think of GPT only if you are running Windows 8 and if you are on UEFI system. I have Windows 8 on an MBR disk. :))

3. In the next field - File System - select FAT32 if it is something else.( You cannot create a bootable DOS pen drive on NTFS).

4. Leave the cluster size at default - 4096 bytes.

4. In the fifth field, give a new volume label, if one is not already there or you want to give a different label.

5 In the Format Options,

a) If you know that your pen drive is good and exhibited no problems before, you need not check for bad blocks. That will save some time.

b) Leave Quick format checked. Full format will take time and normally not required.

c) In the Create bootable disk using, you will select MSDOS or FreeDOS from the drop down arrow for a bootable DOS pen drive.

d) Next item leave it checked.

Click on Start and let it complete. You can now boot into DOS with the pen drive. But what will you run with it?

Now download Datalifeguard diagnostic for DOS from
WD Support / Downloads / SATA & SAS / WD Blue / SE / SE16 (SATA II)

Extract the downloaded in its download location and you will have the DOSDLG_5_22 folder. Open that folder. You will have two text files and the program file DOSDLG.exe This is your bread and butter. Copy this file only to the bootable DOS pen drive you had created.

Now boot your PC from this pendrive using the onetime boot menu. You will be booting into DOS and the c:> prompt will appear. Against the prompt type DOSDLG.exe and press enter . You will be running Datalifeguard for Diagnostics.

Hmmm... what actually whs has so painstakingly and mistakenly posted, and what I had so painstakingly written here burning the midnight oil is all redundant, redundant redundant ...... for all this is nicely written in the reference I had given twice ( in my post #2 and post #9) and that is

Why didn't you read it?

My System SpecsSystem Spec
19 Feb 2015   #12
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

This is what one of those servces says:

We support a wide range of Media’s such as Desktop hard Disks (5.25”), Laptop Hard Disks (3.5”, 2.5” & 1.8”),
I don't know whether I would trust a service that supports 3.5" laptop disks. That must be the Mongolian kind. LOL
My System SpecsSystem Spec
19 Feb 2015   #13


Quote   Quote: Originally Posted by jumanji View Post
What I didn't want to say in my previous post but now compelled to state:

This encryption process is not configurable and is not typically advertised on their feature list, most users are completely unaware that this process is happening."[/I]

Yes, WD external drives have hardware encryption. But this is no secret. It is an advertised feature put in place to protect the data of any unauthorised access and is included in the specifications list along with all other drive characteristics. You can see for yourself:

Support Answers

Support Answers
My System SpecsSystem Spec

19 Feb 2015   #14

Windows 7 Home Premium 32 bit

Hi TechpumpkinWD,

In this thread Data recovery on an external encrypted HDD [Solved] - Western Digital - Storage John VanKirk on May 16, 2013 had written

"Also for others following along, WD emailed me saying using the Firmware Security Encryption is an option, so if you have a newer Passport or Ultra removable USB drive, you can use it for backup safety, without encrypting the data if you configure if that way."

Can you please tell us how exactly to configure these drives to disable hardware encryption? If the user can configure it so, where exactly is it documented?

I do not have any WD external drive and I have been looking for an answer for quite sometime and I think I have the right WD person now.:)
My System SpecsSystem Spec
24 Feb 2015   #15

windows 7 Home Premium 32-bit

When i tired in command prompt i got this error.

Attached Images
drive fallen and clicking sound want to recover data-cmd.jpg 
My System SpecsSystem Spec
24 Feb 2015   #16

Windows 7 Home Premium 32 bit

Hi Krupa,

you can't run DOSDLG.exe in Windows.

You have to create a bootable DOS pen drive as indicated in post #11 using Rufus.Then you have to copy the DOSDLG.exe to that bootable DOS pen drive..

You have to boot your computer from your DOS pen drive using the onetime boot menu.. It will load DOS into your system and you will only get a C:> prompt when DOS is loaded.. At that prompt you will type DOSDLG.exe and press enter to run it.
My System SpecsSystem Spec
27 Feb 2015   #17

windows 7 Home Premium 32-bit

So i got my drive and the case open today. The inside problem is the disc inside spins for 30 seconds or so and then stops spinning. so now what can be done..?
My System SpecsSystem Spec
27 Feb 2015   #18

Windows 7 Home Premium 32 bit

Nothing - really nothing can be done. By the way you were only advised to run Datalifeguard diagnostics for DOS on it.

You may now giveup and buy a new drive and buy one without hardware encryption.In Western Digital portables only Elements comes without hardware encryption.
My System SpecsSystem Spec
27 Feb 2015   #19

windows 7 Home Premium 32-bit

no other procedure can be done.?
i had tried that dos using prompt but i guess i hadnt understood it well.
My System SpecsSystem Spec
27 Feb 2015   #20

Windows 7 Home Premium 32 bit

You can contact Western Digital Data Recovery Partners in APAC Region WD Support / Data Recovery Partners They also have free consultation numbers. You can ring them up.

Kroll Ontrack Singapore Pte. Ltd.

Nordic European Centre
3, International Business Park
Singapore 609927
Free Consultation:+65 6296 5131
Provided by Kroll Ontrack Singapore

Nordic European Centre
3, International Business Park
Singapore 609927
Free Consultation: 1800806761
Phone number: +65 6296 5131

Even here you would have been well-off had you not opened up the drive.
My System SpecsSystem Spec

 drive fallen and clicking sound want to recover data

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