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Windows 7: Computer Freezes and BSOD after a system upgrade

25 Feb 2015   #1
BelGarion

Windows 7 x64
 
 
Computer Freezes and BSOD after a system upgrade

Right so a couple of weeks ago I get the parts needed to upgrade my AMD Phenom II X6 1045T system. I got a new motherboard, an MSI 990FXA-GD80 Rev 2, and 16gb of DDR 2 1600 GSkill memory. Also got a new Fractal Design Define R5 case. I also got a Western Digital WD2003FYPS-27W980 2tb Enterprise Grade hdd as a new primary HDD. Now, this gets a bit convoluted so please bear with. Originally I had a 1.5tb primary, a 2tb and a 640gb data drives. The idea was to make the new 2 tb drive the primary, and replace the 640gb with the old 1.5tb primary. So I get it all together, swapped over the CPU, etc and get it working. I reinstall Windows 7, get it updated, all running relatively well, partition the new primary as a 500gb C: and 1.5tb D:. 2 days later Win 7 *loses* the new primary, literally, Windows Explorer, which I had up copying files off the 1.5tb doesn't show C: and D: not there. Programs crash left and right, complete chaos. I reboot into the bios and bios shows the HDD is there. I reboot and it boots fine if you don't mind the data corruption out of the wazoo due to the drive going missing. So I limp along for 2 days until I have a day off of work and then reinstall Win 7 again. With in the first day it BSOD twice, both Kernel Inpage Data Error. A week later it does it again while attempting to play a video game. And now and again it'll freeze, I do mean whole system freeze, not even the clock ticks off, for several minutes. So I run Passmark on the HDD to see if it's failing and it passes with flying colors. I boot into a USB thumbdrive version of Memtest86+ and the memory passes no errors. So by this last Monday I take out the two 2tb drives, put the old 1.5tb drive in on SATA port 1, and try to install Win 7 onto it. No go. It *seems* to be failing as it's going chick chick chick chick chick and it took a lot longer to install Win 7, lot longer to boot into Win 7, too shut down Win 7, etc. I unplug all the other drive power connectors so it's the only drive on that rail, same problem. My Raidmax 850w power supply has 4 drive rails so I move it to one of the other drive rails, same problem. I swap it to port 2, same problem. I swap out the data cable, same problem. I give up and put the new 2tb in as port 1, the other 2tb as drive two, and left the 1.5tb out. It started off seeming ok, played the same game for several hours with out problems. But tonight I've had 4 hard freezes and one BSOD, same error. I'm at a loss, everything tests out fine yet I am having these issues, the only thing I can't do is test the controller, there is only one 6 port controller on the motherboard. I would have to, quite literally, tear out this motherboard and swap the CPU and heat sink over to the other motherboard, and I don't think I have enough thermal compound to do it. And if that doesn't fix it, swap it all back again with a lot of wasted work. Though it is strange my old primary to start to fail like that after years of flawless service. Never had issues with Seagate or Western Digital.


My System SpecsSystem Spec
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25 Feb 2015   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

There is no reason to believe the old hard drive can't be dying. There are 2 times when it is most common for hard drives to fail: when they are new and when they are old.

The "It *seems* to be failing as it's going chick chick chick chick chick " is the dead giveaway however. Classic symptom of the heads not parking. That drive is on it's way out. Start retrieving and backing up data now.

How does the PC run if you remove the failing hard drive?
My System SpecsSystem Spec
25 Feb 2015   #3
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
There is no reason to believe the old hard drive can't be dying. There are 2 times when it is most common for hard drives to fail: when they are new and when they are old.

The "It *seems* to be failing as it's going chick chick chick chick chick " is the dead giveaway however. Classic symptom of the heads not parking. That drive is on it's way out. Start retrieving and backing up data now.

How does the PC run if you remove the failing hard drive?
Same, 4 hard freezes and one Kernel InPage Data Error BSOD after.
My System SpecsSystem Spec
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25 Feb 2015   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

This raises the possibility that it is your new hard drive.

You should run CHKDSK on it

Open Windows Explorer > Expand Computer > Right click on the C: drive > click Properties > go to the Tools Tab > under Error Checking, choose Check Now > for a detailed test, check both the boxes: "Automatically Check For File System Errors" and "Scan for and attempt recovery of bad sectors" > since this is the system drive you will get a message saying "Windows Can't Check The Drive While It Is In Use" > click Schedule Disk Check > Make sure all programs are closed and then restart the computer
DiskCheck takes a while. Don't interrupt it.
My System SpecsSystem Spec
26 Feb 2015   #5
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
This raises the possibility that it is your new hard drive.

You should run CHKDSK on it

Open Windows Explorer > Expand Computer > Right click on the C: drive > click Properties > go to the Tools Tab > under Error Checking, choose Check Now > for a detailed test, check both the boxes: "Automatically Check For File System Errors" and "Scan for and attempt recovery of bad sectors" > since this is the system drive you will get a message saying "Windows Can't Check The Drive While It Is In Use" > click Schedule Disk Check > Make sure all programs are closed and then restart the computer
DiskCheck takes a while. Don't interrupt it.
No errors found, though it did, when scanning the files, pause on occasion and not progress for several seconds or move forward slowly in 1s and 10s instead of 100s and 1000s it was doing previously.

Chkdsk Log File
My System SpecsSystem Spec
26 Feb 2015   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Mmmm. We are running out of parts that could cause your symptoms.

Kernel InPage Data Error indicates a problem with the hard drive or the RAM. But you have tested the RAM, the hard drives, the cables. We are assuming the power supply is not the problem, but you could try lessening the load by disconnecting everything except the OS hard drive to see if that makes any difference.

So you really only have the new motherboard left. It is a lot of work but it may be time to do the switch. If everything works with the old motherboard and it's old RAM then it is a cinch.

I assume the new RAM is matched to and compatible with the new motherboard? Or did you just move the old RAM over?
My System SpecsSystem Spec
26 Feb 2015   #7
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Mmmm. We are running out of parts that could cause your symptoms.

Kernel InPage Data Error indicates a problem with the hard drive or the RAM. But you have tested the RAM, the hard drives, the cables. We are assuming the power supply is not the problem, but you could try lessening the load by disconnecting everything except the OS hard drive to see if that makes any difference.

So you really only have the new motherboard left. It is a lot of work but it may be time to do the switch. If everything works with the old motherboard and it's old RAM then it is a cinch.

I assume the new RAM is matched to and compatible with the new motherboard? Or did you just move the old RAM over?
Nope, bought some Gskill DDR 3 1600 8gbx2 16gb kit. The specs say it will take up to 1600 with out OC and two more beyond that with OC. Let me see. To quote Newegg 'Memory Standard: DDR3 800/1066/1333/1600/1800*/2133* (OC)' . Kinda had to, the old is DDR 2, which is one of the major reasons for the update, slower memory and limited to 8gb.
My System SpecsSystem Spec
26 Feb 2015   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

There are more important specs to match in memory than the speed. The voltage range must be correct, and the timings are important too.
Did you check to be sure the RAM is compatible with that motherboard?
My System SpecsSystem Spec
26 Feb 2015   #9
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
There are more important specs to match in memory than the speed. The voltage range must be correct, and the timings are important too.
Did you check to be sure the RAM is compatible with that motherboard?
No? As far as I know, memory is memory, I saw a CPU compatibility list but not a memory one. Only spec I saw for memory was speed and type, this is the right speed and type. Let me go poke at GSkill's website and see. But it should work.

Edit: According to GSkill Memory Configuratior the Ripjaws X F3-1600C9D-16GXM should be compatible. Though I did notice in BIOS it's auto detected as 1333, not 1600. O.o Not sure how to change the timings to the recommended 9-9-9-24.
My System SpecsSystem Spec
26 Feb 2015   #10
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You will look for the QVL List on GSkills (Qualified Vendors List). Look at the RAM that has been tested and passed in that list and note the voltages and timings. The timings do not all have to be 9-9-9-24. If you see some that are 10-10-10-27 then those would work too. You should not have to change the timings on your sticks.

It's a long shot anyway. Just trying to think of all the possible causes - looking for something to stand out.
My System SpecsSystem Spec
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 Computer Freezes and BSOD after a system upgrade




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