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USB HDD appears under Devices and Printers but not in Windows Explroer
I have a Western Digital Passport (2TB, USB 3.0) connected to my Win7 x64 PC via a USB 3.0 hub. It's been working fine for over a year. Yesterday it stopped appearing in Windows Explorer and the WD Utilities app, though it still comes up under Devices on the Devices and Printers window. The Windows troubleshooter doesn't find any problems, and the drive is working properly according to Properties - Hardware - Device status.
This problem coincides with installation of Cyberlink's PowerDVD 14 s/w, but I can't prove there's a connection and would prefer to hold off uninstalling it until other approaches are tried.
Thanks for any help.