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Windows 7: Dell Inspiron 5720 is eating HDD's

11 Mar 2015   #1

Win 7 x64
Dell Inspiron 5720 is eating HDD's

Hello all, I was trying to find a fix for this and noticed that the people on this forum really took their answers seriously, so I figured I'd give it a shot.

I have an Inspiron 5720 that has been something of a lemon from a point about one month after its warranty expired. The left mouse key collapsed, the screen fried and had to be replaced, the camera went when the screen went, and once the repair was done on the screen, the tech found that the HDD had gone bad as well. I bought a brand new WD 1TB drive for it, that lasted all of three months. I was watching an episode of Archer while prepping dinner and the audio and video started looping for no reason and the system locked. I did a hard restart and that was the end.

I failed to recover anything off of that disk, and now the HDD I replaced THAT one with has suffered the exact same fate. Three drives in half a year, something is wrong with this laptop. This time around the video froze and after the hard reset, windows would no longer load. It moves painfully slowly up until it reaches the windows screen and then sticks there. It sticks on CLASSPNP when loading into safe mode, it will not load the recovery disk past the point where I click on the repair option, and when I remove it from the case and attach it to my Win 8.1 desktop PC via USB, it has a D and F partition that show up. The D partition is only 99.9MB in size and is empty, though it reads as being more than half full, and the F partition, which is the correct 1TB size, cannot be opened. The green bar above always slides all the way to the end then stops right before completing the scan. It freezes up any data recovery software I try to use in the scanning phase. WD Data Lifeguard can sometimes load up after an hour or so, but Wise Data Recovery, Minitool Partition Wizard, and Pandora Recovery remain hanging until I remove the drive from the USB, then everything springs back to life.

I have a few days of work that are not backed up on this drive, plus a number of pictures I want back before I send this lemon in for RMA (or whatever I can get since the warranty is past). After that, I'm pretty sure I've bought my last Dell. Any help you guys can give would really be appreciated, I'm running out of ideas here. The last thing I'm considering is Photorec, but I suspect it's going to catch the same hanging disease the other programs caught.


My System SpecsSystem Spec
11 Mar 2015   #2

Win 7 x64

Update: After four hours, Minitool got past the hang time and started up. I ran a partition recovery which seemed to work, and got a full listing of the files on the drive. Now I'm curious how I get that information copied safely over to my PC. I'm terrified of closing the program lest it never come up again. Here is the screen so far:

Attached Thumbnails
Dell Inspiron 5720 is eating HDD's-mtoolshot.jpg  
My System SpecsSystem Spec

 Dell Inspiron 5720 is eating HDD's

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