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Canon Inkjet i865 - cant find driver
Hi
I am having MASSIVE trouble installing a "Canon Inkjet i865" printer on my Windows 7 x64 PC. The printer is a few years old but suddenly stopped working. There is lots of ink in it. The green light on the printer is steady.
I have tried uninstalling the driver and but the reinstalling seems to go wrong.
My Windows can see the printer... i.e. Under "Control Panel\All Control Panel Items\Devices and Printers" when I connect the printer to the USB (2.0) port, the printer appears under "Unspecified" and is called simply "i865".
When I right click on "i865" and click "Troubleshoot", Windows tries to install the latest driver, but it comes back with "i865 doesn't have a driver. Not fixed"
Under "Troubleshooting Report" I get:
"Problem with PnP devices Detected
There are problems with some PnP devices."
I am also getting the message:
"Printer driver was not installed. Unable to find a core driver package that is required by the printer driver package."
I also tried installing "a0mwin110ea23" from the Canon website. This ran OK but doesn't seem to have helped. I have turned my anti-viral off (AVG) before doing all of this.
History
This printer has always worked fine in the past, on a plug and play basis.
I am trying to work out if there is a fault in my PC's drivers or whether I ma just going to be forced to buy a whole new printer. I hope not because it has been a very reliable little printer and I have lots of spare ink cartridges for it.
Do I need to repair windows in some way? Might I have a virus? (I was taken to a very dubious website by google images about 10 days ago. When I got there I was unable to close my browser and I eventually had to turn the computer off by the mains!)
I tried running a System Restore but this seemed to fail (it got stuck "preparing" to do a system restore for about 45 minutes and eventually I had to reboot by brute force!)
- Any suggestions?
J
Last edited by ship691; 16 Mar 2015 at 11:55.
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