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Windows 7: Mouse seems to stop computer

18 Mar 2015   #1

Windows 7 Professional SP1 64-bit
Mouse seems to stop computer

Unless the mouse is moving nothing happens on screen.

If I do a Google search the scroll wheel has no effect unless I move the mouse, a real pain, when you turn the wheel a couple of times and then move the mouse it zips down to where you would have been if everything was working correctly.

Right click, no context menu until the mouse is moved, etc, etc, etc.

All updated, Device Manager says latest drivers are in, tried 2 different mice both of which work fine on my other computer.

Thanks in advance for any help or even hints as to the problem, I'm a win 7 newbie.

Dell Optiplex 760 Desktop PC
Intel Core 2 Duo E6750 2.66GHz
2GB Memory, 80GB HDD
Windows 7 Professional 64-bit

My System SpecsSystem Spec
18 Mar 2015   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot

Hmmm. Odd problem...

First of all, download and run Malwarebytes, and SuperAntispyware to make sure that you don't have a malware infection:

Malwarebytes | Free Anti-Malware Detection & Removal Software

SUPERAntiSpyware - AntiAdware. AntiSpyware. AntiMalware.

Once you've done that we can see if there is something else the matter.

You're also at the minimum memory limit for 64 bit Windows 7. This will definitely affect performance, and may be helping to cause the problem you're experiencing. You should consider getting at least 4 GB of RAM for the system to run optimally.
My System SpecsSystem Spec
18 Mar 2015   #3

Windows 7 Professional SP1 64-bit

Thanks, I had run several malware scanners earlier but had not run SAS so I just did, it came up with a dozen tracking cookies that the others had missed but no change with the problem.

I'm seriously thinking of putting a copy of XP Pro into this machine. It's a refurbished computer that came with W7 Pro and I was hoping to get it to work right.

Any other suggestions?
My System SpecsSystem Spec

18 Mar 2015   #4
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Because of the fact you have a refurbished computer lets start with something basic. Sometimes you don't get what you paid for.

Be advise that Panda has been raising hell with many computers.
I would suggest removing it using their online tool and installing
MSE for now.

Microsoft Security Essentials - Microsoft Windows

Complete this tutorial by Brink and post the results here.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
18 Mar 2015   #5

Windows 7 Professional SP1 64-bit

Sorry this is taking so long, I had to continually move the mouse while it was updating MSE. It's a funny thing about the machine as it runs programs the way is should with no problem, games run great and the scan itself is doing fine.

I'll get back as soon as I can. Thanks
My System SpecsSystem Spec
18 Mar 2015   #6

Windows 7 Professional SP1 64-bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FQK7X-Q7H9H-GCTVM
Windows Product Key Hash: 9V0ZUTQSPgCekbZMu2dCuilGoho=
Windows Product ID: 00371-OEM-9083267-03209
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8EFAA469-76EB-48A5-B261-B98B688F0B0C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8EFAA469-76EB-48A5-B261-B98B688F0B0C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCTVM</PKey><PID>00371-OEM-9083267-03209</PID><PIDType>3</PIDType><SID>S-1-5-21-1416812186-641407356-910284907</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>EA4F0100018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-832-603209-02-4105-7601.0000-0282015
Installation ID: 004223251626699753371416293061310100089945207243548664
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: GCTVM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 18/03/2015 5:20:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          B10K   
  FACP            DELL          B10K   
  HPET            DELL          B10K   
  BOOT            DELL          B10K   
  MCFG            DELL          B10K   
  SSDT            DELL        st_ex
  ASF!            DELL          B10K   
  ____            DELL          B10K   
  SLIC            DELL          B10K
My System SpecsSystem Spec
19 Mar 2015   #7
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Thanks for the log. I notice a few things. I'm not a expert but I have asked one to take a look at the log.

Have you done anything with Panda?
My System SpecsSystem Spec
19 Mar 2015   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There's nothing amiss with the MGADiag report. It's typical for a machine bought with Vista installed and upgraded using the frre upgrade media.
My System SpecsSystem Spec
19 Mar 2015   #9
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Thank you Noel for your knowledge.
My System SpecsSystem Spec
19 Mar 2015   #10

Windows 7 Professional SP1 64-bit

Thank you people, thou I'm not really sure what that means. I doubt that it rules out a software or a hardware problem.

As for Panda, yes, I followed your suggestion, went to the Panda site and downloaded the uninstaller (they hide it just about as well as McAfee hides theirs). Downloaded MSE from your link then used Geek Uninstaller on Panda followed by their uninstaller. Everything seemed to go well the delay being the updating of MSE.
My System SpecsSystem Spec

 Mouse seems to stop computer

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