Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Brother MFC-J870DW Printer not working

25 Mar 2015   #1

64 bit OS?
Brother MFC-J870DW Printer not working

I purchased a Brother MFC-J870DW Printer in October 2014. I set it up using the included CD to run wirelessly. It worked okay up until my cable connection was disconnected this past week. Because I no longer have wireless, I connected a USB cable from the printer to my computer, didn't work.

At the same time I ran out of the black starter ink and replaced it with a "compatible ink cartridge" and immediately got 'Cannot detect" messages. I understand quite a few people who bought these same cartridges had the same problem. So I have to either purchase expensive OE ink or find a truly compatible ink replacement. I don't know if this will fix the printer problem or if I need to install a different driver/software package?

So now that I don't have wireless, I have to use the USB connection. Everything looks okay in device manager. Devices and Printers has a green check on my printer icon, so I presume the printer is equipped with a USB driver or was installed when I ran the setup CD initially.

I'm not sure if I have the right printer version installed? I right clicked printer, then properties to find out which version printer I had, it initially said Version: (3/4/2013). But then I clicked on that 2nd printer icon to check what that was for, checked the version and it was: Version 1.00en-US. I set that as the default printer to see what would happen, which was nothing. So I switched it back to the original checked printer icon and it is now set as Version 1.00en-US. I tried to get it back to the original version, but didn't work. Confusing, but that's why I'm here. ?

There is a 2nd Brother Printer icon that I'm not sure why that is there? Also ?

I contacted Brother support, they want me too download and install the full Driver and Software Package. Maybe I don't understand, but I already installed whatever software programs and drivers off the CD. And I don't want to be double installing previously installed programs. ?

Any help appreciated, Thanks, Bill.
My System SpecsSystem Spec
25 Mar 2015   #2


hi i would start by uninstalling the printer and right click other printers in devices and delete. then i would do as advised by brothers support and download the full driver and software package and install. or use the disk again to install
My System SpecsSystem Spec
25 Mar 2015   #3

Windows 7 Pro-x64

I have the same printer that was connected via Ethernet cable for about 2-3 weeks. I happen to be viewing network activity and saw all the traffic for the printer even when it wasn't doing anything. I changed it to USB and it seems to be faster. (In start to print times.)

I suspect you need to delete both printers, reboot then reinstall the printer for USB. I'm pretty sure that's what I did. I don't recall exactly because I also have a Brother Laser I installed around the same time also on USB.

About the only thing I dislike about my 870 is that it runs a cleaning cycle about once a week. And it does this even when turned OFF. As long as it's plugged in, even though turned off, it runs the cycle. I don't really use the printer often so it sits idle. I usually keep the laser turned off until I need it. No cleaning cycles there.

Oh wait, I have one more gripe about it. If you use the USB or card port on it, it hangs the machine ports until you reboot. Even when you Eject the device. Windows says it's ok to remove the device but you can't use the port again.
My System SpecsSystem Spec


Thread Tools

Similar help and support threads
Thread Forum
Brother Printer stopped working - Printing error
My HL-5240 worked fine on 9/3. Was away for the weekend - came home and now the printer does not work. Printer status is "Error - printing". Option to connect printer is greyed out. Control panel -> printer is ready. Test page does not print ("error - printing"). If I hit the "go" button on...
Hardware & Devices
Brother Printer and Non-Brother Branded Ink Cartridges ?
Hi, Hope this is the correct Forum for Printer questions. Is it ? Have a 5 yr old Brother printer (HL-2140) which uses a TN-360 ink Cartridge. A Brother branded "high yield" TN-360 goes for about $ 50. Wow. I see that Amazon carries several other non Brother, but supposedly compatible
Hardware & Devices
Brother Printer Offline
Hi again... I have a Brother All In One which was working fine in Windows 7 but is now contstantly showing up as "offline" in the print queue. I have a home network with my "main" machine my desktop running Win 7. I have 2 other laptops - one is a HP with Vista, and the other is a Macbook Pro....
Hardware & Devices
Brother MFC-J5910DW printer
Can anyone tell me ......... whenever I start-up (ie turning on the electricity), does the procedure cost ink?
Hardware & Devices
Brother HL-2140 Printer Not Working w/ Win7
I just got my new computer yesterday with Windows 7, beautiful graphics, fast, love it. I do not however love the fact that even though I downloaded the correct drivers for my printer from the Brother website for windows 7, my printer is not working and going nuts. All of the lights are flashing,...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:30.
Twitter Facebook