Intel dual gigabit 1000/pro PT PCIE network adapter not working!

YoMan99 · 04 Apr 2015

Ok so I just got a used Intel Dual Gigabit 1000/PRO PT PCIE network adapter.

My Hardware is as follows:

Intel i7 3770k
ASUS Z77V-PRO mobo
8GB Ram
AMD Radeon HD 7850 video card
Audigy2 ZS PCI sound card

I have the most up to date BIOS on the motherboard

So I installed the network adapter into 1 of my 2 free pcie slots.
In BIOS I disable the onboard LAN adapter.

Load into windows and I get a new hardware installation message saying that the drivers for my "Xeon processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0155" has been installed and ready. That is my first WTF.

I try to install the newest Intel drivers provided by the Intel website, I get an error saying "There is no Intel Network Adapter installed on your computer" error. 2nd WTF

I have no tried numerous combinations of using my 2nd free pcie slot in the mobo, no change in situation.

THe odd thing is, is that on the network card when its plugged in and computer turned on the green lights on the ports are on solid (not flashing) as I have no cable in them yet. So I dont think the card is dead. The card was used but looked to be in perfect condition.

What is the problem, can anyone help? I cant find any other people having many issues with these cards online.

Layback Bear · 04 Apr 2015

Just a guess but I think your Intel Dual Gigabit 1000/PRO PT PCIE was designed to work with a Xeon processor and a matching motherboard.
I believe it would be completely different circuitry from your motherboard and cpu.

Intel® PRO/1000 PT Dual Port Server Adapter Product Brief

YoMan99 · 04 Apr 2015

I really don't think that is the issue. There are other xeon drivers on my machine for some reason. Nothing in the documention says there are specific cards for specific hardware.

TVeblen · 05 Apr 2015

Each piece of hardware that is Plug & Play will have a Hardware ID that it reports to the system upon boot and enumeration. For PCI cards this is the VEN and DEV codes. The system (at the BIOS level) makes a list of all connected devices and stores it in an EEPROM memory chip (which we still refer to as the CMOS).

It sounds like your network card is not being recognized correctly.
Either the Hardware ID is corrupted on the card, or the BIOS could be registering a bad code.

If it is a BIOS problem you could try to do a CLEAR CMOS (CLRTC) procedure. This will clear the hardware list and force the system to re-enumerate all the devices.
I would uninstall from Windows (if possible) and remove the new network card before doing this.

The procedure for your motherboard should be in your manual. But the basic process is this:

Note all your current BIOS settings
Shut down the computer > remove the power cord.
Remove the 3v motherboard battery.
Move the CLRTC jumper from pins 1-2 to 2-3.
Touch a metal part of the case and Press and Hold the reset button for approx. 30 seconds to discharge all power from the board.
Put the CLRTC jumper back on pins 1-2.
Replace the 3v battery > replace the power cord > boot.
Immediately go back into BIOS and reset all your preferred settings. If the CLRTC worked you will need to reset the date and time in BIOS.

Then try installing the card again.

If it gets read as a Root Port again then you probably got a bum card.

YoMan99 · 05 Apr 2015

Thanks, I cleared the CMOS everything, the card does not register in the PCIE slot in BIOS and when I get to windows now it installs as a "PCI Standard PCI to PCI bridge" I am assuming its dead and will be returning it.