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Windows 7: How do I enable touchpad vertical scrolling?

19 Apr 2015   #1

Windows 7 Home Premium 64 bit
How do I enable touchpad vertical scrolling?

When I go to the Control Panel > Mouse, I get an error message that says that my laptop is not recognizing my touchpad.

How do I enable touchpad vertical scrolling?-windows-1.png

It still lets me open the configure window if I hit "no," and when I go to Device Settings > Scrolling > One-Finger Scrolling, it does not let me check the "Enable Vertical Scrolling" box. When I click the box, nothing happens.

How do I enable touchpad vertical scrolling?-windows-2.png

My Synaptics driver is enabled to turn on at start up, so I don't know why this problem is happening.

How do I enable touchpad vertical scrolling?-windows-3.png

I think I must have disabled something in msconfig without realizing it, because one day when I turned on my laptop I just wasn't able to use vertical scrolling. Any ideas? Advice would be much appreciated! Thank you!

My System SpecsSystem Spec
19 Apr 2015   #2

Microsoft Community Contributor Award Recipient


Hello moonlightxmania and welcome to Seven Forums.

If this issue just recently started you may be able to roll back your computer to a date/time prior to when it first began. See if you have a restore point that goes back that far.

System Restore

Another possibility is to see if you can update the Synaptics driver. Just as an example, my computer uses the Alps pointing device. When I go to control panel > mouse I get this:

How do I enable touchpad vertical scrolling?-mouse1.jpg

When I click the Hardware tab and then double click on Alps pointing device I get this:

How do I enable touchpad vertical scrolling?-mouse2.jpg

Click on the Driver tab and see if the "Update Driver" button can be clicked. (Mine is grayed out because I have the newest available driver.) If you can update the driver, do so. Please post back if your problem gets resolved.

My System SpecsSystem Spec
22 Apr 2015   #3

Windows 7 Home Premium 64 bit

I was able to update the Synaptics driver by downloading it from their website. Now everything works great! Thanks so much!
My System SpecsSystem Spec

23 Apr 2015   #4

Microsoft Community Contributor Award Recipient


Glad to hear everything got sorted out. Thanks for posting back.
My System SpecsSystem Spec

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