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Booted in safe mode, Now no internet or usb's are working
Hey guys. I just joined and am not sure if this thread goes here but I really need some help.
I have a dell laptop XPS L502 with bios version a01 which I've found is way outdated because i reset the pc a while ago. Yesterday I was trying to upgrade from windows 7 premium 64 bit to windows 8.1. Now 8.1 was on a USB I got from my flatmate who has alot of pc knowledge and he said I'd need to boot from the usb. Tried it but to no avail, so I tried to go into my bios but nothing showed up? He said I should try going into the laptop set up cause it might be something to do with a safe mode boot being changed that is stopping it from reading. So I put safe mode boot on and restarted the laptop. I managed to get into the bios and found it was an out of date version so I went to login to download an update for it. I exited the bios and then the laptop booted into safe mode (basic ) I think it was, so I logged off because I couldn't use it to get on the internet. When I logged back in in NORMAL mode All of a sudden I no longer have wireless access, ethernet access, and both my USB's no longer work.
I've tried redoing the network drivers from my dell disk but it says "cannot install this package on your pc". So I went into device manager and saw that networking isn't there at all??? No drivers or adaptors? My USB's are there and it says they're all working fine but nothing connects when I plug into them.
Any help would be great, as I know I could restore my Laptop to factory with the disk I have but I will only do it as a last resort as I have some stuff I would rather not put back on/ delete.
Regards Liam